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Unable to connect to NordVPN servers

NordVPN may not be able to connect to a specific VPN server for a number of reasons. Try the following measures to fix your NordVPN connection:

  • Connect to another VPN server using one of the following methods:
    1. Click “All countries” in the NordVPN app and select the desired country. The app will automatically select a server for you.
    2. Connect to a specific VPN server by clicking on the three-dot icon next to the country name in the “All countries” list. You can find the best VPN server for you using NordVPN’s server locator tool.
    3. Use the auto-connect feature in the NordVPN app.
  • Log out of NordVPN, then log back in and try to connect to the server again.

  • Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.

  • Change your VPN connection protocol:
    1. Switch to OpenVPN (UDP or TCP) 
    2. Switch to NordLynx

If the problem persists, follow these steps:

  • Try connecting to a NordVPN server on a different device on the same network (for example, your phone if you were using your PC). If the other device encounters the same issue, there is a problem with your network.

  • If the other device successfully connects to your chosen server, try reinstalling the NordVPN app on the device that is having issues:
    1. Uninstall the NordVPN application.
    2. Restart your device.
    3. Install the latest version of the NordVPN Windows app.

NordVPN connection guides for specific operating systems

If you continue having problems with NordVPN on your chosen device, consult our detailed VPN troubleshooting guides for specific operating systems:

Connecting from a country with internet restrictions

You can find detailed guides available for all major operating systems in our article on connecting from a country with internet restrictions.

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