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Troubleshooting connectivity on iOS

There are several reasons why you may be having trouble connecting to NordVPN on your iOS device. These include issues with your account statusnetwork settings, or app configuration. Here are some steps you can follow to troubleshoot.

  1. Click on the profile icon at the right bottom corner of the app.
  2. Press the gear icon in the upper right corner.
  3. Select the Protocol tab.
  4. Under Protocol, select the OpenVPN (TCP) protocol.
  • Additionally, try using Obfuscated Servers. You can locate the Obfuscated Servers under the Specialty Servers section on the main screen of the app, after switching to TCP protocol.
  • If that does not help, alternate between Wi-Fi and mobile data.

After each step, check if the issue remains. In the case that the problems are still there, be sure to reach out to our support team for a quick solution by pressing on either the email or chat button bellow. 

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