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Troubleshooting steps for streaming

If you're having issues with certain streaming services while using NordVPN, follow these basic steps to resolve them.

1. Make sure your connection is not leaking any data - DNS, IPv6, and WebRTC are the most common leaks. To make sure your connection is set up properly, check whether your status is Protected on our website.


   
If you are connected to one of our servers but your status is Unprotected,  proceed to the next steps to make sure your connection is secure.

2. To stop any leaks from your connection, follow these tutorials:
    • WebRTC leak prevention
    • Disable IPv6

3. Try the steps below for your device. After each step, check if the issue is resolved - if it's not, proceed to the next step.

For Windows, macOS, Linux, and routers

  1. Clear the cache of your browser. You can do that by following this article: https://nordvpn.com/blog/how-to-clear-your-cache/.
  2. Restart the NordVPN app.
  3. Set up NordVPN DNS addresses 103.86.96.100 and 103.86.99.100 on your device.
  4. Restart your device.

For Android/iOS phones or tablets

  1. If you are using the app for a specific streaming service, force stop it, clear app cache and restart it.
  2. Restart the NordVPN app.
  3. Set up NordVPN DNS addresses 103.86.96.100 and 103.86.99.100 on your device.
  4. Restart your device.

For Android TV boxes

  1. If you are using the app for a specific streaming service, force stop it, clear app cache and restart it:
    1. Go to Settings > Preferences section > More settings > Apps.
    2. Find the streaming service app and press on it.
    3. Click the Force Stop button.
    4. Click the Clear Cache button.
       
  2. Restart the NordVPN app.
  3. Set up NordVPN DNS addresses 103.86.96.100 and 103.86.99.100 on your device.
  4. Restart your device.

For Amazon Fire TV devices

  1. If you are using the app for a specific streaming service, force stop it, clear app cache and restart it:
    1. Go to Settings > Applications > Manage Installed Applications.
    2. Find the streaming service app and press on it.
    3. Click the Force Stop button.
    4. Click the Clear Cache button.
       
  2. Restart the NordVPN app.
  3. Restart your device.

If none of the above steps help to resolve your issue, please contact our support team directly.

The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone or endorse the use of the service for such purposes. For more details, please read the NordVPN Terms of Service.

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