How to reach NordVPN customer support?

Introduction

NordVPN provides 24/7 customer support via live chat and emails to help you set it up, troubleshoot, bill, and answer any additional questions you may have about NordVPN and its services. In this guide, you will learn various ways to reach the NordVPN customer support team and how to troubleshoot if you are unable to contact us.

NOTE: NordVPN does not offer phone support. We care for our customers and think that issues can be fixed more effectively through emails and chats. Having visual guidelines makes it easier to follow our suggestions and instructions.

Here's what to do

Scroll down to the bottom of any article.
You will see two buttons. If you click:
- "Chat with support," you will be asked to input your name and NordVPN account email, after which you will contact our AI chatbot. If the AI chatbot cannot solve your inquiry, you will be transferred to one of the NordVPN agents. This contact method is the fastest way to get help regarding NordVPN and is available 24/7.
- "Email us," you will be asked to input your email and to describe your inquiry. After you press "Submit," the email will be sent, and when our support team answers your email, it will be sent to your inbox.

Additional tips

Use the NordVPN Support Center search feature to see if there is an article about your inquiry or issue.
Try using our AI chatbot, and let it impress you with flawless support. If you have any feedback about your experience, let us know!
On rare occasions, high traffic might delay response times, but rest assured, we'll assist you as quickly as possible.
If you are not able to contact support, follow these troubleshooting steps:
- Check your internet connection. An unstable connection can prevent the chat feature from working correctly.
- Temporarily turn off any ad-blockers or extensions and refresh the page.
- Clear your browser's cache and cookies. Sometimes, stored data can interfere with web browsing.
- Try a different browser.
- Try a different device.
- Send an email directly.

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{ "chatTitle": "NordVPN Support", "chatCustomText": { "actionPaymentCompleted": "Payment Completed", "actionPaymentError": "An error occurred while processing the card. Please try again or use a different card.", "actionPostbackError": "An error occurred while processing your action. Please try again.", "clickToRetry": "Message not delivered. Click to retry.", "clickToRetryForm": "Form not submitted. Click anywhere on the form to retry.", "connectNotificationText": "Sync your conversation and continue messaging us through your favorite app.", "connectNotificationSingleText": "Be notified when you get a reply.", "conversationListHeaderText": "My conversations", "conversationListRelativeTimeJustNow": "Just now", "conversationListRelativeTimeMinute": "1 minute ago", "conversationListRelativeTimeMinutes": "{value} minutes ago", "conversationListRelativeTimeHour": "1 hour ago", "conversationListRelativeTimeHours": "{value} hours ago", "conversationListRelativeTimeYesterday": "Yesterday", "conversationListTimestampFormat": "MM/DD/YY", "conversationListPreviewAnonymousText": "Someone", "conversationListPreviewCarouselText": "{user} sent a message", "conversationListPreviewFileText": "{user} sent a file", "conversationListPreviewFormText": "{user} sent a form", "conversationListPreviewFormResponseText": "{user} filled a form", "conversationListPreviewImageText": "{user} sent an image", "conversationListPreviewLocationRequestText": "{user} sent a location request", "conversationListPreviewUserText": "You", "conversationTimestampHeaderFormat": "MMMM D, h:mm A", "couldNotConnect": "Offline. You will not receive messages.", "couldNotConnectRetry": "Reconnecting...", "couldNotConnectRetrySuccess": "You're back online!", "couldNotLoadConversations": "Couldn't load conversations.", "emailChangeAddress": "Change my email", "emailDescription": "To be notified by email when you get a reply, enter your email address.", "emailFieldLabel": "Email", "emailFieldPlaceholder": "Your email address", "emailFormButton": "Submit", "emailLinkingErrorMessage": "Please submit a valid email address.", "errorPrefix": "Error:", "fetchHistory": "Load more", "fetchingHistory": "Retrieving history...", "fileTooLargeError": "Max file size limit exceeded ({size})", "fileTypeError": "Unsupported file type.", "formErrorEntryRequired": "This entry is required", "formErrorInvalidEmail": "Email is invalid", "formErrorNoLongerThan": "Must contain no more than ({characters}) characters", "formErrorNoShorterThan": "Must contain at least ({characters}) characters", "formErrorUnknown": "This doesn't look quite right", "formFieldSelectPlaceholderFallback": "Choose one...", "frontendEmailChannelDescription": "To talk to us using email just send a message to our email address and we'll reply shortly:", "headerText": "How can we help?", "imageClickToReload": "Click to reload image.", "imageClickToView": "Click to view {size} image.", "imagePreviewNotAvailable": "Preview not available.", "inputPlaceholder": "Type a message...", "inputPlaceholderBlocked": "Complete the form above...", "introAppText": "Message us below or from your favorite app.", "lineChannelDescription": "To talk to us using LINE, scan this QR code using the LINE app and send us a message.", "linkError": "An error occurred when attempting to generate a link for this channel. Please try again.", "linkChannelPageHeader": "Sync your conversation", "locationNotSupported": "Your browser does not support location services or it's been disabled. Please type your location instead.", "locationSecurityRestriction": "This website cannot access your location. Please type your location instead.", "locationSendingFailed": "Could not send location", "locationServicesDenied": "This website cannot access your location. Allow access in your settings or type your location instead.", "messageError": "An error occured while sending your message. Please try again.", "messageIndicatorTitlePlural": "({count}) New messages", "messageIndicatorTitleSingular": "({count}) New message", "messageRelativeTimeDay": "{value}d ago", "messageRelativeTimeHour": "{value}h ago", "messageRelativeTimeJustNow": "Just now", "messageRelativeTimeMinute": "{value}m ago", "messageTimestampFormat": "h:mm A", "messageDelivered": "Delivered", "messageSeen": "Seen", "messageSending": "Sending...", "messageTooLongError": "Max message size limit exceeded ({size}).", "messengerChannelDescription": "Connect your Facebook Messenger account to be notified when you get a reply and continue the conversation on Facebook Messenger.", "newConversationButtonText": "New Conversation", "notificationSettingsChannelsDescription": "Sync this conversation by connecting to your favorite messaging app to continue the conversation your way.", "notificationSettingsChannelsTitle": "Other Channels", "notificationSettingsConnected": "Connected", "notificationSettingsConnectedAs": "Connected as {username}", "prechatCaptureGreetingText": "Hi there 👋\nTo start off, we'd like to know a little bit more about you:", "prechatCaptureNameLabel": "Your name", "prechatCaptureNamePlaceholder": "Type your name...", "prechatCaptureEmailLabel": "Email", "prechatCaptureEmailPlaceholder": "name@company.com", "prechatCaptureConfirmationText": "Hi there! I’m the AI Nordbot here to assist you. How can I help you today?", "prechatCaptureMailgunLinkingConfirmation": "You'll be notified here and by email at {email} once we reply.", "sendButtonText": "Send", "settingsHeaderText": "Settings", "shareLocation": "Location", "smsBadRequestError": "We were unable to communicate with this number. Try again or use a different one.", "smsCancel": "Cancel", "smsChangeNumber": "Change my number", "smsChannelDescription": "Connect your SMS number to be notified when you get a reply and continue the conversation over SMS.", "smsChannelPendingDescription": "Check your messages at {number} to confirm your phone number.", "smsContinue": "Send", "smsInvalidNumberError": "Please submit a valid phone number.", "smsLinkCancelled": "Link to {appUserNumber} was cancelled.", "smsLinkPending": "Pending", "smsPingChannelError": "There was an error sending a message to your number.", "smsSendText": "Send me a text", "smsStartTexting": "Start Texting", "smsTooManyRequestsError": "A connection for that number was requested recently. Please try again in {minutes} minutes.", "smsTooManyRequestsOneMinuteError": "A connection for that number was requested recently. Please try again in 1 minute.", "smsUnhandledError": "Something went wrong. Please try again.", "syncConversation": "Sync conversation", "tapToRetry": "Message not delivered. Tap to retry.", "tapToRetryForm": "Form not submitted. Tap anywhere on the form to retry.", "telegramChannelDescription": "Connect your Telegram account to be notified when you get a reply and continue the conversation on Telegram", "unsupportedMessageType": "Unsupported message type.", "unsupportedActionType": "Unsupported action type.", "uploadDocument": "File", "uploadInvalidError": "Invalid file.", "uploadPhoto": "Image", "uploadVirusError": "A virus was detected in your file and it has been rejected", "viberChannelDescription": "Connect your Viber account to be notified when you get a reply and continue the conversation on Viber. To get started, scan the QR code using the Viber app.", "viberChannelDescriptionMobile": "Connect your Viber account to be notified when you get a reply and continue the conversation on Viber. To get started, install the Viber app and tap Connect.", "viberQRCodeError": "An error occurred while fetching your Viber QR code. Please try again.", "wechatChannelDescription": "Connect your WeChat account to be notified when you get a reply and continue the conversation on WeChat. To get started, scan this QR code using the WeChat app.", "wechatChannelDescriptionMobile": "Connect your WeChat account to be notified when you get a reply and continue the conversation on WeChat. To get started, save this QR code image and upload it QR code scanner.", "wechatQRCodeError": "An error occurred while fetching your WeChat QR code. Please try again.", "whatsappChannelDescriptionDesktop": "Sync your account to WhatsApp by scanning the QR code or clicking the link below.\nThen", "whatsappChannelDescriptionMobile": "Sync your account to WhatsApp by clicking the link below.\nThen", "whatsappLinkingError": "An error occurred while fetching your WhatsApp linking information. Please try again." }, "chatCustomScreenReaderAnnouncement": { "supportTyping": "{author} is typing", "supportSays": "{author} says:", "sentImage": "{author} sent an image", "sentFile": "{author} sent a file", "sentCarousel": "{author} sent a carousel", "sentLocation": "{author} sent a location" } }

How to reach NordVPN customer support?

Introduction

Here's what to do

Additional tips

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