We offer a 30-day money-back guarantee for new subscriptions. If you decide our service isn’t right for you, you can request a refund within 30 days of your first purchase by following the instructions below.
The guarantee applies only to your initial subscription purchase. Once your subscription renews, it’s no longer eligible for a refund under this policy (unless local laws require otherwise). For full details, please see our Terms of Service.
Visit our article about cancelling the auto-renewal of a NordVPN subscription if you wish to stop the NordVPN services after your subscription ends.
Requesting a refund
To request a refund for your payment, contact our customer support team via live chat available at the bottom of the page.
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Once you receive a link from our customer support team, open it and verify it's you who's trying to access the account.
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In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.
Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
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Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
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Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
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Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
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Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like Best Buy or StackSocial), please contact the retailer directly regarding the refund.
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In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.
Once completed, click Submit and Continue.
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You will see your refund summary. You can confirm it by clicking Refund.
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After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
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You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.
*Please note that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
- Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
I can’t see a refund option
Eligible payments will display a “Refund” button. If you don’t see this button, it means you’re not eligible due to one of the following reasons outlined in our Terms of Service:
- The payment was made more than 30 days ago, and the 30-day money-back guarantee has expired.
- You’re on a recurring monthly subscription.
- You’ve already received a few refunds before.
If none of the above applies to you and you believe you’re still eligible for a refund, please contact our customer support team via the live chat option available at the bottom of the page.
I requested a refund, but I haven't received it
You can check the status of your refund by going to your billing history and seeing the status of the payment:
- If you see a “Refund” button, you have not started the refund process.
- If the status is “Refund processing,” your refund request is pending.
- If you see “Refunded,” the refund process has started and should reach you within 10 business days, depending on your bank. If more than 10 business days have passed since you requested a refund and the funds haven’t reached your account, contact our customer support via the live chat option at the bottom of the page.
