If you are experiencing any issues with connecting to our servers, try our guide here: Unable to Connect
If you cannot access streaming services securely, here is a guide to fix these issues: Streaming troubleshooting
As is stated in our Terms of Service, item 5 - Refund and cancellation policy:
We offer a 30-day money-back guarantee policy on your initial payment. Each refund is liable only if the payments were made no longer than 30 days prior to the claim. We do not grant refunds for recurring subscription payments if you cancel the Services after the renewal, unless applicable law provides otherwise.
Please bear in mind, we cannot issue refunds for the purchases made through Apple's App Store. However, you can contact the App Store support for a refund.
In order to cancel a recurring subscription, please check this article.
To receive a refund, please contact our customer support team.