I can’t reach some websites when connected to NordVPN

If you cannot access some websites or suspect that NordVPN is blocking them, follow these instructions:

• Clear the cache of your browser while connected to the VPN.
• Use the incognito mode, safe mode, or private mode in your web browser:
  • How to enable Chrome safe mode
  • How to enable private mode on Safari
• Try a different browser, such as Chrome, Edge, or Brave.

After each step, check if you can access the website in question. 

How do I stop NordVPN from blocking sites?

If the issue persists, try these steps:

• Switch between VPN servers. Simply disconnect from the server you're currently connected to and click/tap on a different location using the NordVPN map.
• If you trust the website you’re trying to access, you can disable the Threat Protection feature or exclude that particular domain from the Threat Protection Pro™ blocked domains list. To do that, go to the Web protection tab in the Threat Protection Pro™ settings and choose to exclude the blocked domain from threat blocking. Try to visit that web page once again. If you still can’t access the site, please reach out to our customer support.
• If you’re using a Windows device, your antivirus/firewall may be blocking the access. Try adding exceptions for NordVPN.exe and nordvpn-service.exe. 
• Try other connection methods, such as the >OpenVPN< or >IKEv2< protocols. 
• Connect to obfuscated servers (via the OpenVPN connection).
• If you have recently installed our app, try restarting your device and checking our >VPN troubleshooting tutorial<.