Error: This program does not support the version of Windows your computer is running

If you are using a supported Windows Operating System version (Windows 10 64-bit, or Windows 11) for our application and you still receive an error "This program does not support the version of Windows your computer is running." try changing the compatibility mode of your settings.

If you are using older Windows Operating System version, such as Windows 7, Windows 8.1, or Windows 10 32-bit, make sure to use our legacy version of the app.

Windows error dialog: 'This program does not support the version of Windows your computer is running'

How can I change compatibility mode?

  1. Locate the NordVPN folder within your computer. To do so, click on file explorer (the folder icon).
    Windows taskbar showing the File Explorer (folder) icon to click 
  2. Then click on the link bar ar type in C:\Program Files\NordVPN
    Windows File Explorer address bar showing C:\Program Files\NordVPN path highlighted 
  3. Find the NordVPN file and right-click on it. A window will open up, there choose properties and left-click on this option.
    Windows File Explorer in the NordVPN folder with right-click context menu open on NordVPN.exe showing Properties option highlighted 
  4. A new window will pop up. Go to the Compatability tab.
    NordVPN Properties dialog showing the Compatibility tab highlighted at the top 
  5. Run this program compatibility mode for: should be disabled. If you can see a checkmark next to it - remove it by right-clicking on the check-box and pressing apply in the lower right corner.
    NordVPN Properties Compatibility tab with 'Run this program in compatibility mode for' checkbox unchecked, highlighted in red 
  6. Try to update NordVPN application once again.
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