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Unauthorised use of Credit or Debit card

NordVPN provides VPN services through subscriptions. If you see a suspicious charge from NordVPN or any Nord product on your card statement, contact customer support for help:

  • Email:
  • Live chat: Click the chat bubble at the bottom-right of their website.

To help identify the payment, provide these details:

  • First six and last four digits of the card
  • Cardholder name
  • Amount charged
  • Date of the transaction

Sometimes, the charges might be due to a friend or family member using your card.

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