How can we help you?

How can I reach NordVPN customer support?

You can get support over chat and email. Our team of bright and analytical minds will answer your questions and solve your issues quickly and efficiently. Feel free to contact them any time by clicking on the chat or email buttons below.

Please note, we do notoffer support over phone calls. Nevertheless, this does not prevent us from providing our customers with sufficient assistance over the two other channels of communication. 

We have three customer support teams:

  1. General info: provide general information about the NordVPN service and features; help with setting up devices and accessing streaming websites securely.
     
  2. Billing: help with NordVPN subscriptions, accounts, payment, and dedicated IP inquiries.
     
  3. Connectivity: help with setting up a router; advanced connectivity troubleshooting; help with connectivity in countries with internet restrictions.

If the chat and email buttons are not working, your ad blocker might be the culprit. Try disabling your ad-blocking extension/software for our website.

Tip: Don't forget to use a strong password on your account, as it will help you to avoid credential stuffing attacks and will keep your account safe.

As generating and remembering strong and secure passwords is not an easy task, we recommend downloading our free password manager — NordPass. It generates secure passwords for you and stores them safely, letting you avoid time-wasting password resets in the future.

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