How can we help you?

Unable to connect to NordVPN servers



This article is available in French, German, Dutch, Italian, Spanish, Indonesian, PolishSwedish, Turkish, Japanese, Korean, Portuguese-Brazilian, Danish, Traditional Chinese, and Simplified Chinese.

There can be many different factors interfering with your NordVPN connection. To fix your NordVPN connection, we have three sets of tips you should review below.

Operating system-specific NordVPN connection guides 

If you are experiencing issues connecting on any of the operating systems below, try following these VPN troubleshooting guides:

General NordVPN connection tips

These tips can help if NordVPN is not working on almost any platform. They can also help if your NordVPN server is down or if NordVPN is stuck on connecting:

  • If NordVPN is down on your selected server, try at least a few different NordVPN servers. You can use the auto-connect function or use our NordVPN server locator tool.
  • In the app, log out of your account and log back in. Try connecting again.
  • Uninstall the app, reboot your device, and install the app again. Try connecting once more.
  • If you're using a computer, try disabling any antivirus or firewall software, as it can interfere with VPN connections. Try connecting again.
  • Try using a different connection method/protocol for your device.

You can also try connecting a different device on the same network. This will help you find out whether the issue is caused by the network or the device. For example, if you're unable to connect your Android phone, try your PC. If both can't connect, the problem is with your network. If your PC connects successfully, there's something wrong with the configuration on your phone.

Connecting from a country with internet restrictions

If you cannot connect from a country with internet restrictions, check this article: Connecting from a country with internet restrictions 

If none of these tips helped you, contact NordVPN Customer Support for help.


Tip: Don't forget to use a strong password on your NordVPN account, as it will help you to avoid credential stuffing attacks and will keep your account safe.

As generating and remembering strong and secure passwords is not an easy task, we recommend downloading our free password manager — NordPass. It generates secure passwords for you and stores them safely, letting you avoid time-wasting password resets in the future.
Related Articles
© Copyright 2022 all rights reservedSelf-service by