I can’t connect to the VPN on Android

Problem

You can’t connect to a VPN server on NordVPN’s Android app.

Common symptoms

• The NordVPN app displays the “It’s taking a bit longer than usual” or “Hold on - we’re trying to connect” prompt.

Troubleshooting steps

NOTE: Make sure to check your connection after each step.

• If you used the “Quick Connect” button to connect to the VPN, try manually selecting and connecting to several specific countries instead.
• Change the VPN protocol:
  
  
  1. Open the NordVPN app and tap the profile icon at the bottom-right corner.
  2. Scroll down and tap “Settings.”
  3. Tap “VPN protocol.”
  4. Try connecting with all available protocols.
     
     
• Disable post-quantum encryption:
  
  
  1. Open the NordVPN app and tap the profile icon in the bottom-right corner.
  2. Scroll down and tap “Settings.”
  3. Toggle the “Post-quantum encryption” off.
     
     
• Disable Meshnet:
  
  
  1. Open the NordVPN app and tap the profile icon in the bottom-right corner.
  2. Scroll down and find “Meshnet”.
  3. Tap the toggle to disable Meshnet.
     
     
• Reset your network settings:
  NOTE: This also resets Wi-Fi networks and passwords, VPN, and APN settings you’ve used before.
  
  
  1. Open “Settings” on your device.
  2. Tap “Reset Wi-Fi, mobile & Bluetooth” (or “Reset network settings”).
  3. Tap the “Reset settings” button.
  4. Restart your device.
     
     
• Uninstall NordVPN and install the version from our website:
  
  
  1. Open “Settings” on your device.
  2. Tap “Apps.”
  3. Tap “NordVPN.”
  4. Tap the trash bin at the bottom of your screen.
  5. After NordVPN is uninstalled, restart your phone.
  6. Install NordVPN from this link by tapping the “Get APK version” button.
     
     
• Alternate internet connection types, for example, if you used mobile data, try Wi-Fi.
• Disable IPv6 (only on LTE).

Additional tips

• Check if the issue persists on a different device.
• Make sure that your internet connection is active.