Problem
You can’t connect to a VPN server on NordVPN’s Windows app.
Common symptoms
- You get error notifications.
- The app is stuck on the “Connecting” status.
Troubleshooting steps
NOTE: Make sure to check your connection after each step.
- If you used the “Secure my connection” button to connect to the VPN, try manually connecting to several countries instead.
- Check if you are using the latest version of the NordVPN app:
- Click the cogwheel icon in the bottom left of the NordVPN app:
- If the app is outdated, you will see a banner showing that a new version is available. Click the “Update” button.
- If you have an antivirus, ensure NordVPN is on the exclusions list.
- Change the VPN protocol to “Auto (Recommended);"
- Open the NordVPN app and click the gear icon in the lower-left corner to enter the “Settings” menu.
- Click “Connection.”
- Click “Auto (Recommended).”
-
Reset your network settings:
NOTE: This also resets Wi-Fi networks, passwords, and VPN or APN settings you’ve used before.
- Open the NordVPN application, and click on the "Question mark" button on the lower-left side:
- Next, select the "Run diagnostics" button:
- Once the pop-up message appears, optionally select the "Checkmark boxes" to include the list of installed applications and system dumps, and press "Continue":
- Click on the "Reset network" option:
- Wait for the commands to finish running and restart your computer.
Additional tips
- Restart your device.
- Connect to obfuscated servers.
- Check if the issue persists on different devices in the same network.
- Check if the issue persists on other networks.
- Make sure that your internet connection is active.
