I can’t connect to the VPN on tvOS

Problem

You can’t connect to a VPN server on NordVPN’s tvOS app.

Common symptoms

The NordVPN app is stuck on the “Connecting” status.
You get a message saying “Connecting has taken too long.”

Troubleshooting steps

NOTE: Make sure to check your connection after each step.

If you used the “Secure my connection” button to connect to the VPN, try manually selecting and connecting to several specific countries instead.

See if another network works better, or switch from Wi-Fi to Ethernet.
Restart the app:
1. Stop the VPN connection attempt.
2. Close the NordVPN app.
3. Relaunch NordVPN and try connecting.
Disable post-quantum encryption:
1. Go to “Settings” by selecting the cogwheel at the top-right of your screen.
2. Navigate to “Post-quantum encryption.”
3. Set it to “Off.”
Reinstall the NordVPN app by deleting and installing it from the Apple App Store.

Additional tips

Restart your device.
Check if the issue persists on a different device.
Make sure that your internet connection is active.

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I can’t connect to the VPN on tvOS

Problem

Common symptoms

Troubleshooting steps

Additional tips

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