I can’t connect to the VPN using the NordVPN extensions

Problem

You can’t connect to a VPN server on NordVPN’s browser extensions.

Common symptoms

• The NordVPN extension is stuck on the “Assigning IP address” status.

Troubleshooting steps

NOTE: Make sure to check your connection after each step.

• If you used the “Quick Connect” button to connect to the VPN, try manually selecting and connecting to several specific countries instead.
• Make sure that you are not using the NordVPN desktop app and the NordVPN extension at the same time.
• Clear your browser cache.
• Reinstall the extension by following these steps:
   
  1. First, backup your settings by following these steps:
      
     1. Click the jigsaw piece icon at the upper-right corner of your browser to access the “Extensions” tab.
     2. Click the NordVPN icon to open the NordVPN extension.
     3. Click the cogwheel icon at the bottom-right to open Settings.
     4. Click “General.”
     5. Click “Export settings” and download the file to your device.
         
  2. Remove the NordVPN extension from your browser:
      
     1. Click the jigsaw piece icon at the upper-right corner of your browser to access the “Extensions” tab.
     2. Click the three dots next to NordVPN.
     3. Select “Remove from browser.”
     4. Click on “Remove.”
     5. Restart your browser.
     6. Download and install the NordVPN extension from your browser’s extension marketplace.
         
  3. Import your settings:
      
     1. After logging into your NordVPN account, click the cogwheel icon at the bottom right to open Settings.
     2. Click “General.”
     3. Click “Import settings.”
     4. Select the file you downloaded when you backed up your settings in step 1.
         
• Try using the NordVPN extension on a different browser.

Additional tips

• Check your internet connection without connecting to the VPN.
• Check if the issue persists on other devices.
• Restart your device.