1. Live Chat, VPN Setup, Troubleshooting | NordVPN Customer Support
  2. Troubleshooting and VPN issues
  3. Issues with VPN connection
  4. I can't connect to NordVPN

I can’t connect to the VPN on iOS

Problem

You can’t connect to a VPN server on NordVPN’s iOS app.

Common symptoms

  • The NordVPN app is stuck on the “Connecting” status.
  • You get a “Connecting has taken too long” notification.

Troubleshooting steps

NOTE: Make sure to check your connection after each step.

  • If you used the “Secure my connection” button to connect to the VPN, try manually selecting and connecting to several specific countries instead.
  • Restart the app:

    1. Swipe up from the bottom middle of your screen.
    2. Swipe up on the NordVPN app so it fully closes.
    3. Relaunch NordVPN and try connecting again. 

  • Change the VPN protocol:

    1. Open the NordVPN app.
    2. Tap on the profile icon at the bottom right.
    3. Open Settings by tapping the icon in the upper-right corner.
    4. Tap “Protocol” in the “VPN Connection” section.
    5. Try connecting with all available protocols.

  • Turn off Meshnet:

    1. Open the NordVPN app.
    2. Tap on the profile icon at the bottom right.
    3. Tap on "Meshnet".
    4. Tap on the three dots at the upper-right corner.
    5. Tap "Turn off Meshnet".

  • Disable post-quantum encryption:

    1. Open the NordVPN app.
    2. Tap on the profile icon at the bottom right.
    3. Open Settings by tapping the icon in the upper-right corner.
    4. Locate the “VPN connection” section and toggle the “Post-quantum encryption” off. 

  • Reset the VPN profile:

    1. Open the NordVPN app.
    2. Tap on the profile icon at the bottom right.
    3. Open Settings by tapping the icon in the upper-right corner.
    4. Tap “Reset VPN Profile.”
    5. Tap “Continue.”
    6. Tap “Got it.”

  • Reset your network settings:
    NOTE: These steps will also reset Wi-Fi networks, passwords, and the VPN or APN settings you’ve used.

    1. Open Settings on your device.
    2. Tap “General.”
    3. Tap “Transfer or Reset iPhone” at the bottom of the list.
    4. Tap Reset.”
    5. Tap “Reset Network Settings” and enter your passcode.
    6. Restart your device.

Additional tips

  • Restart your device.
  • See if another network works better, or switch from Wi-Fi to data.
  • Check if the issue persists on a different device.
  • Make sure that your internet connection is active.
Was this article helpful?

Still having issues?

  • Live chat

    Contact our support to solve an issue live.

  • Email form

    Fill out an email form so we can help you with an issue.

    Email us

    Our Support team will get back to you within 24 hours. We’ll reply to the email address you provide.

    By clicking “Submit”, you agree to our Terms of Service and acknowledge our Privacy Policy.

Chat functionality relies on cookies. By starting the chat, you agree to their use. Learn more in our Cookie Policy.

Related articles