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Why can't I send e-mail messages?

If you are using an e-mail client, such as Microsoft Outlook, Mozilla Thunderbird or Apple Mail, you may come across an issue where your e-mail messages are either:

• Unable to be sent, but can be received;
• Unable to be received, but can be sent;
• Unable to be both sent or received.

This issue does not pertain to "webmail", which accesses your e-mail through your web browser.

  • The first solution to try is to change the outgoing and incoming mail ports your e-mail client uses. Our service blocks traffic over the insecure port 25, so try and make sure to use the other commonly used e-mail ports, such as 587 or 465.
  • If the issue persists, try to disable the CyberSec feature on the app settings.
  • If that does not help, try changing the NordVPN server you are using. Sometimes, your e-mail provider may block access to their e-mail services from known VPN server IP addresses, and thus switching to a different NordVPN server may help.

    We recommend trying to connect to any server in the United States from this list:

    #2889-2890, 3095-3102, 3508-3509, 3124-3126, 3179-3188, 3268-3290, 3631-3634, 3225-3265, 3068-3069, 3191-3222, 3135-3170, 2981, 381, 964-967, 2505-2508, 2481-2500, 349-356, 3383-3384, 2876, 3122, 3064, 3349-3355, 3071-3093, 3173-3176, 2879-2880, 2883-2884, 3305-3311, 3389-3390, 2865-2870, 2732-2733, 3129-3132, 3357-3360, 3106-3120, 3627-3628, 3293-3302, 3333-3336, 2976, 2715-2717, 3313-3318.

    To connect to these specific servers, click on the magnifying glass icon and search for the country and a server number with the hashtag.

    Example: United States #3383
     
  • If neither of the above solutions help, please contact our Support team and let them know of the steps you already tried.

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