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Why can't I send e-mail messages?

If you are using an e-mail client, such as Microsoft Outlook, Mozilla Thunderbird or Apple Mail, you may come across an issue where your e-mail messages are either:

• Unable to be sent, but can be received;
• Unable to be received, but can be sent;
• Unable to be both sent or received.

This issue does not pertain to "webmail", which accesses your e-mail through your web browser.

  • The first solution to try is to change the outgoing and incoming mail ports your e-mail client uses. Our service blocks traffic over the insecure port 25, so try and make sure to use the other commonly used e-mail ports, such as 587 or 465.
  • If the issue persists, try to disable the CyberSec feature on the app settings.
  • If that does not help, try changing the NordVPN server you are using. Sometimes, your e-mail provider may block access to their e-mail services from known VPN server IP addresses, and thus switching to a different NordVPN server may help.

    We recommend trying to connect to any server in the United States from this list:

    #3069, 3073, 3090, 3109, 3111-3112, 3120, 3124, 3137-3140, 3142-3143, 3147-3148, 3152-3153, 3155-3156, 3217-3218, 3235, 3239-3240, 3242-3243, 3299-3300, 3335, 3349-3350, 4561, 4566.

    To connect to these specific servers, click on the magnifying glass icon and search for the country and a server number with the hashtag.

    Example: United States #3383
     
  • If neither of the above solutions help, please contact our Support team and let them know of the steps you already tried.

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