1. Live Chat, VPN Setup, Troubleshooting | NordVPN Customer Support
  2. Troubleshooting and VPN issues
  3. Issues using the NordVPN app
  4. I can't launch the NordVPN app, or it crashes

I can't launch the NordVPN app, or it crashes on a mobile device

Problem

You experience frequent crashes when trying to launch or use the NordVPN app on a mobile device.

Common symptoms

  • The NordVPN app refuses to launch.
  • The NordVPN app launches, but shuts down immediately.
  • Your screen freezes or becomes unresponsive when launching the NordVPN app.
  • You see a blank or black screen upon launching the NordVPN app.
  • The NordVPN app fails to load beyond the initial logo or loading screen.
  • The NordVPN app launches but crashes frequently (especially when connecting to a server).

Troubleshooting steps

NOTE: Check if the issue has been resolved after each step.

  • Check if your operating system supports the NordVPN app.
  • Force close the NordVPN app:
     
    • On Android:
       
      1. Go to your phone settings.
      2. Tap “Apps.”
      3. Tap “NordVPN.”
      4. Tap “Force Stop.”
         
    • On iOS:
       
      1. Swipe up from the bottom (or double-tap the home button on older models).
      2. Swipe up on the NordVPN app.
         
  • Find the NordVPN app on the Google Play Store for Android or the App Store for iOS and install any available updates.
  • If you’ve installed NordVPN from Google Play for Android, uninstall NordVPN and install the version from our website:
     
    1. Open “Settings” on your device.
    2. Tap “Apps.”
    3. Tap “NordVPN.”
    4. Tap the trash bin at the bottom of your screen.
    5. Restart your phone.
    6. Open this link and tap “Get APK version” to install NordVPN.
       
  • Check if there are any updates for your mobile device’s operating system.
     
    • Android:
       
      1. Open the “Settings” app.
      2. Scroll down and tap “System” or “About phone.”
      3. Tap “System update” or “Software update.”
      4. If an update is available, tap “Download and install.”
      5. Follow the on-screen instructions to complete the update.
         
  • iOS:
     
    1. Open the “Settings” app.
    2. Tap “General.”
    3. Tap “Software Update.”
    4. If an update is available, tap “Download and Install.”
    5. Enter your passcode if prompted
    6. Follow the instructions to complete the update.
       
  • Restart your device.

Additional tips

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