Problem
You experience frequent crashes when trying to launch or use the NordVPN Android TV app.
Common symptoms
- The NordVPN app refuses to launch.
- The NordVPN app launches, but shuts down immediately.
- Your screen freezes or becomes unresponsive when launching the NordVPN app.
- You see a blank or black screen upon launching the NordVPN app.
- The NordVPN app fails to load beyond the initial logo or loading screen.
- The NordVPN app launches but crashes frequently (especially when connecting to a server).
Troubleshooting steps
NOTE: Check if the issue has been resolved after each step.
- Check if your operating system supports the NordVPN app.
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Reinstall the NordVPN app:
- Open up “Settings” on your device.
- Select “Applications.”
- Select “Manage installed applications.”
- Navigate to NordVPN.
- Select “Uninstall” and wait for the process to finish.
- Restart your Android box.
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Download NordVPN from the Google Store (or the Amazon Store if you have a FireTV device).
- If you have an antivirus, ensure NordVPN is on the exclusions list.
- Temporarily turn off or uninstall your antivirus to see if it is blocking or interfering with the NordVPN app.
- Restart your device.
- Check for Android TV system updates:
- Navigate to the “Settings” menu.
- Select “Device Preferences” or “System.”
- Select “About.”
- Select “System Update.”
- Follow the prompts to install any available updates.
Additional tips
- Check if the issue persists on different devices.
