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How to cancel a recurring payment

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Note: This tutorial will show you how to cancel a recurring subscription so that you are not charged automatically next time. But it will not show you how to get a refund for your payment. To receive a refund, please contact our customer support.  

In order to cancel the automatic renewal of your subscription:

  1. Head to NordAccount, login, and open the 'Billing' section. 
  2. When in the 'Billing' section, click on the 'Subscription' tab.
  3. Click on 'Manage' next to Auto-Renewal.
  4. Choose to 'Cancel auto-renewal'.

    example of how to cancel subscription
    last step
     

Play Store, check this Google Play support article about subscription cancellation: https://support.google.com/googleplay/answer/7018481

App Store, check this Apple support article about subscription cancellation: https://support.apple.com/en-lamr/HT202039

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