How can we help you?

Topics

How to get connection logs on iOS

This short article will teach you how to acquire connection logs when using our app on an iOS device, such as an iPad or an iPhone.

  1. Open the NordVPN application;

    IMG_1925.png
     
  2. Click on the Profile icon​​​​​.

    iOS_logs1.png

  3. Head to the Settings menu (gear icon in the top-right corner);

    iOS_logs2.png

  4. Scroll down to the very bottom of the settings page:

    iOS_logs3.png

  5. Tap the "App version..." 10 times.

    iOS_logs4.png

  6. You will see two options:

    iOS_logs5.png

    • Copy app logs - send these to our support if you're facing application issues;
    • Copy VPN status and error logs - send these logs to our support so they can troubleshoot connection issues.
  7. Paste the logs directly to us, either via e-mail or chat
Was this article helpful?
Thanks!