Introduction
This article explains how to send diagnostic logs from the NordVPN app on your Android device.
Before you start
- Make sure you have the NordVPN app installed on your Android device.
- Log in to your NordVPN account.
Here’s what to do
NOTE: After sending the logs, you will receive a reference number. Please provide this number to our support agent.
- Open the NordVPN app and tap the profile icon in the bottom-right corner of the screen.
- Tap "Help".
- Tap "Diagnostic logs."
- Tap "Send to customer care."
Additional tips
- Diagnostic logs do not contain any personally identifiable information and are used only for technical troubleshooting.
- It is best to send logs only when a support agent has asked you to do so.