Problem
You can’t connect to your dedicated IP server through NordVPN’s Windows app.
Common symptoms
- You get error notifications.
- The app is stuck on the “Finding server” status, or does not load IP and ISP information.
Troubleshooting steps
NOTE: Due to reduced service accessibility, you may have trouble getting your dedicated IP to work when connecting from countries with internet restrictions.
- Check your inbox for an email about temporary dedicated IP server maintenance.
- See if you can connect to regular NordVPN servers by clicking “Secure my connection.”
- Set the VPN protocol to Auto (Recommended):
- Open the NordVPN app and click the gear icon in the lower-left corner to enter the “Settings” menu.
- Click “Connection.”
- Select “Auto (Recommended).”
- If you have an antivirus, ensure NordVPN is on the exclusions list.
-
Reset your network settings:
NOTE: These steps will also reset Wi-Fi networks, passwords, and the VPN or APN settings you’ve used before:
- Click the "Question mark" button in the lower-left corner of the NordVPN app.
- Then, click the "Run diagnostics" button.
- Afterward, select the "Reset network" option.
- Wait for the commands to finish running and restart your computer.
Additional tips
- Restart your device.
- Check if the issue persists on different devices in the same network.
- Check if the issue persists on a different network.
- Make sure that your internet connection is active.
