Problem
The NordVPN app keeps disconnecting on your iOS device.
Common symptoms
- The status changes to “Connecting” in the NordVPN app.
Troubleshooting steps
NOTE: Make sure to check your connection after each step.
- Visit the App Store and check if you are using the latest version of the NordVPN app.
- Change the VPN protocol:
- Tap on the profile icon at the bottom-right of the NordVPN app.
- Open Settings by tapping the icon in the upper-right corner.
- Tap “Protocol” in the “VPN Connection” section.
- Try connecting with all available protocols.
- Disable post-quantum encryption:
- Tap on the profile icon at the bottom-right of the NordVPN app.
- Open Settings by tapping the icon in the upper-right corner.
- Locate the “VPN connection” section and toggle the “Post-quantum encryption” off.
- Disable Meshnet:
- Tap on the profile icon at the bottom right of the NordVPN app.
- Tap on "Meshnet".
- Tap on the three dots at the upper-right corner.
- Tap "Turn off Meshnet".
- Connect to an obfuscated server.
- Reset your network settings:
NOTE: These steps will also reset Wi-Fi networks, passwords, and the VPN or APN settings you’ve used.
- Open Settings on your device.
- Tap “General.”
- Tap “Transfer or Reset iPhone” at the bottom of the list.
- Tap Reset.”
- Tap “Reset Network Settings” and enter your passcode.
- Restart your device.
Additional tips
- Check your internet connection without connecting to the VPN.
- If you have an antivirus, ensure NordVPN is on the exclusions list.
- Check if you have other VPNs running on your device.
- Check if the issue occurs on other devices connected to the same network. If it does, try switching to a different network.
- Restart your device.
- In case nothing helps, get the errors from the VPN connection logs from your iOS device and tap the "Chat with support" or "Email us" buttons to contact our customer support, who will help you out.
