Other streaming services don't work when using NordVPN

Problem

You can’t use a streaming service while connected to NordVPN.

NOTE: If you are experiencing issues accessing a non-streaming website or app, please refer to our article on website access issues instead.

Common symptoms

  • You get errors related to using a VPN.
  • The streaming content does not load.

Troubleshooting steps

NOTE: The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN Terms of Service.

  • Perform a NordVPN DNS leak test. To ensure you’re properly connected to NordVPN, look for the “Connected to NordVPN” message. If you do not see it, there might be an issue with your connection. Try restarting your device and reconnecting to NordVPN.
  • Close the browser or the streaming app and connect to a different server in the same country.
  • Clear the browser’s cache or the streaming application’s cache. 
    NOTE: On iOS devices, the streaming application must be reinstalled rather than cleared from the cache.
    NOTE: On Android devices, follow these steps to clear the cache:
    1. Open the “Settings” application.
    2. Use the search button and type “Apps.”
    3. Find the streaming app and tap it.
    4. Tap “Force Stop” at the bottom right. When you get the warning dialog, tap “OK.”
    5. Scroll down to “Usage” and tap on “Storage.”
    6. Tap “Clear cache.”
       
  • Turn off third-party web protection services that could interfere with your connection.
  • Turn off DNS over HTTPS or Secure DNS.
  • Pause NordVPN’s Next-gen antivirus "Real-time protection":
     
    1. Click the shield icon on the left side of the NordVPN app.
    2. Click “Pause” and select the desired time for Real-time protection to be paused
      NOTE: Next-gen antivirus is not available on mobile, Linux, or browser extensions. On these platforms, follow these steps instead:
      • On the browser extension and iOS and Android devices, tap the shield icon on the NordVPN app and then tap the button "Turn off protection".
      • On Linux devices and browser extensions, go to Settings, select “Security and privacy,” and toggle off Real-time protection.

Additional tips 

  • Try using a different device on the same network.
  • If you're using the streaming app, try switching to a browser instead.
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