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Troubleshooting connectivity on macOS

This article is available in French and German.

There are several reasons why you may be having trouble connecting to NordVPN on your macOS device. These include issues with your account status or app configuration. To troubleshoot, there are a few things you should do.

1. First, check for any issues with your account. You can find out how by following this link: Making sure there are no issues with your account

2. If that does not help, try resetting the application through the terminal. Learn how to do that here: Resetting your application preferences on macOS.

3. Additionally, change the connection protocol within the NordVPN app: Switching connection protocol to OpenVPN UDP or TCP on macOS

After each step, check if the issue remains. In the case that it does, be sure to reach out to our support team for a quick solution: Contact Us

Tip: Don't forget to use a strong password for your NordVPN account, as it will help you to avoid credential stuffing attacks and will keep your account safe.

As generating and remembering strong and secure passwords is not an easy task, we recommend downloading our free password manager — NordPass. It generates secure passwords for you and stores them safely, letting you avoid time-wasting password resets in the future. NordPass offers a native macOS app.

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