How can we help you?

Mac app authentication issue

This article is available in FrenchGerman, Spanish, Japanese, Korean, Swedish, Dutch, and Italian.

You may see this prompt after trying to connect to NordVPN on macOS. To proceed with the connection, enter your NordVPN password.

If the pop-up still reappears, follow the steps below to resolve the issue:

1. Go to NordAccount dashboard page.
2. Find NordVPN service credentials in Dashboard > NordVPN.
3. Copy the service credentials password.
4. Paste it into the VPN Connection pop-up Password field.
5. Select OK.
6. You may be prompted with other pop-ups. Accept them. In case you are asked for the keychain password (e.g. neagent pop-up), enter your macOS administrator password and select Always Allow.

If that did not help, follow these steps:

1. Go to System Preferences > Network.
2. Find and select the NordVPN-related network interfaces.
3. Use the minus (-) symbol button to delete the related interfaces.
4. Restart your device.

Related Articles

© Copyright 2022 all rights reservedSelf-service byBold360