How can we help you?

TAP driver error when connecting to a VPN

This article is available in French, German, Dutch, Italian, Indonesian, Polish, and Brazilian Portuguese.

To make sure your issue is caused by the TAP driver, you can check the connectivity logs from the NordVPN app:

  1. Open the NordVPN app.
  2. Go to Settings -> Show advanced settings -> Diagnostics -> Run Diagnostics Tool.
  3. Click on Collect Diagnostics and complete the process.
  4. Open the NordVPN app installation folder and find the Diagnostics folder. By default, it is located at C:\Program Files\NordVPN\.
  5. You will see a .zip folder with the date of the diagnostics. Example: 2020-07-14 15_24_30Z-logs.zip.
  6. Double-click on the .zip folder and locate the service-XXXX-XX-XX.nwl file. Example: service-2020-07-14.nwl.


     
  7. Double-click on the .nwl file, open it with your favorite text editor, and check for the errors below.

You may notice one of these error messages:

Related Articles

© Copyright 2020 all rights reservedSelf-service byNanorep