How can we help you?

TAP driver error when connecting to a VPN

This article is available in French, German, Dutch, Italian, Indonesian, Polish, and Portuguese-Brazilian.

To make sure your issue is caused by the TAP driver, you can check the connectivity logs from the NordVPN app:

  1. Open the NordVPN app.
  2. Go to Settings -> Advanced -> Run Diagnostics Tool -> Click on Collect Diagnostics and complete the process.
  3. Open the NordVPN app installation folder and find the Diagnostics folder. By default, it is located at C:\Program Files\NordVPN\
  4. You will see a .zip folder with the date of the diagnostics. Example: 2020-07-14 15_24_30Z-logs.zip.
  5. Double-click on the .zip folder and locate the service-XXXX-XX-XX.nwl file. Example: service-2020-07-14.nwl.


     
  6. Double-click on the .nwl file, open it with your favorite text editor, and check for the errors below.

You may notice one of these error messages:

Related Articles
© Copyright 2022 all rights reservedSelf-service by