How can we help you?

Can't log into NordVPN

This article is available in FrenchGerman, Dutch, Italian, Japanese, Korean, Polish, Spanish, Swedish, and Portuguese-Brazilian.

First, let's identify the problem with the NordVPN login process. Do any of the issues below resemble what you have experienced?

The app makes me log in through the browser, but when I do, nothing happens in the app.
I receive the message "Error: 429 Too Many Requests."
After signing up, I didn't receive my verification password.
It says that my password is incorrect.

I get “error: rotating: transport rotator: ntp check failed” or “rotating: transport rotator: ptr timer is locked.”

  • Use one of the following command to remove the app:

    sudo apt --purge autoremove nordvpn* 
    or 
    sudo apt-get --purge autoremove nordvpn*
     
  • Install the app again on your Linux device.

If none of these examples seem relevant to your case or if the listed steps don't help, please contact our customer support team to help you with the NordVPN sign-in process.

If you'd like to learn more, check out our article on how the NordVPN sign-up and log-in process works.

Related Articles
© Copyright 2023 all rights reservedSelf-service byGenesys