Can't log into NordVPN

You may struggle to log in to NordVPN for several reasons. Are you experiencing any of the following issues?

Table of contents:

• The NordVPN app login makes me continue in the browser, but when I do, nothing happens in the app.
• I receive "Error: 429 Too Many Requests."
• I didn't receive my verification password after signing up.
• The password is incorrect.
• After logging in, the app asks me to log in again.
• NordVPN keeps logging me out.
• I get “error: rotating: transport rotator: ntp check failed” or “rotating: transport rotator: ptr timer is locked.”

The NordVPN app login makes me continue in the browser, but when I do, nothing happens in the app.

To help solve this problem, try resetting your NordVPN app preferences.

If you are using Linux, try the callback login method:

1. Run the command: nordvpn login.
2. You'll receive a URL. Open it on any device that supports a browser, and finish the login process.
3. Right-click on the Continue button and copy the link address.
4. Run the command:
   

   nordvpn login --callback "<URL>" 

   and replace <URL> with the copied link address.

For example:

nordvpn login --callback "nordvpn://login?action=login&exchange_token=MGFlY2E1NmE4YjM2NDM4NjUzN2VjOWIzYWM3ZTU3ZDliNDdiNzRjZTMwMjE5YjkzZTNhNTI3ZWZlOTIwMGJlOQ%3D%3D&status=done"

I receive the message "Error: 429 Too Many Requests."

Follow the steps in our article on how to deal with “Error: 429 Too Many Requests.”

After signing up, I didn't receive my verification password.

Check your spam folder. If you can't find the email, please contact our customer support team.

It says that my password is incorrect.

Try resetting your password. If that doesn’t help, uninstall the NordVPN app, download NordVPN once again, and see if you can sign in.

I’m stuck in a NordVPN login loop. After logging in, the app asks me to log in again.

Try resetting your app preferences. If that doesn’t help, uninstall the NordVPN application, download NordVPN once again, and try signing in.

NordVPN keeps logging me out.

Reset your app preferences or reinstall the NordVPN app. If the above doesn’t help, try changing the DNS addresses on your device. It’s worth noting that other VPN apps or antivirus software may interfere with your NordVPN connection. 

I get “error: rotating: transport rotator: ntp check failed” or “rotating: transport rotator: ptr timer is locked.”

1. Use one of the following commands to remove the app:
   

   sudo apt --purge autoremove nordvpn*

   
   or
   

   sudo apt-get --purge autoremove nordvpn*

    
2. Install the app again on your Linux device.

If you'd like to learn more, check out our article on how the NordVPN sign-up and log-in process works.