If the NordVPN background process is not running on your computer, follow the steps below.
Reset application settings
- Right-click the NordVPN shortcut on Desktop and click Open file location.
- Double-click the folder of your current NordVPN version (e.g. 7.15).
- Locate Diagnostics and launch it.
- Click Reset app.
Afterward, the application will be reloaded, and you will be asked to log in.
Allowlist NordVPN in your antivirus software
If you are using antivirus software, please allowlist the NordVPN application folder in the settings of your antivirus. By default, NordVPN is located in C:\Program Files\NordVPN.
Collect diagnostics and contact support
In case both solutions above do not work, share the diagnostics with the customer support team for further investigation. Here is how you can do that:
- Open the NordVPN application and go to Settings.
- Go to Advanced and click Run Diagnostics Tool.
- Select Collect Diagnostics.
- Take note of the Ticket ID and refer it to our customer service.
In case the Ticket ID fails to generate, check the location of the diagnostics .zip file and send the file to our customer service.
For more detailed instructions on gathering diagnostics, check out our connection logs tutorial.
