Problem
You can't connect to your dedicated IP server through NordVPN’s Linux app.
Common symptoms
- You receive error messages such as “We couldn't connect you to the VPN. Please check your internet connection and try again. If the issue persists, contact our customer support.”
- The NordVPN app is stuck on "Connecting".
Troubleshooting steps
NOTE: Due to reduced service accessibility, you may have trouble getting your dedicated IP to work when connecting from countries with internet restrictions.
- Check your inbox for an email about temporary dedicated IP server maintenance.
- See if you can connect to regular NordVPN servers by clicking “Secure my connection.”
- Change the VPN protocol:
- Open the NordVPN app.
- Click “Settings” on the left side of the app.
- Click “VPN connection.”
- Try connecting with all available protocols.
- Clean all firewall and DNS rules from your device by entering these commands into the terminal one by one:
sudo iptables -F INPUT
sudo iptables -F OUTPUT
sudo iptables -P INPUT ACCEPT
sudo iptables -P OUTPUT ACCEPT
sudo iptables -F -t mangle
sudo systemctl restart NetworkManager
Additional tips
- Restart your device.
- Check if the issue persists on a different device.
- Make sure that your internet connection is active.
