Problem
You can't connect to your dedicated IP server through NordVPN’s Android app.
Common symptoms
- The NordVPN app displays the “It’s taking a bit longer than usual” or “Hold on - we’re trying to connect” prompt.
Troubleshooting steps
NOTE: Due to reduced service accessibility, you may have trouble getting your dedicated IP to work when connecting from countries with internet restrictions.
- Check your inbox for an email about temporary dedicated IP server maintenance.
- See if you can connect to regular NordVPN servers by clicking “Secure my connection.”
- Change the VPN protocol:
- Open the NordVPN app and tap the profile icon in the bottom-right corner.
- Tap “Settings.”
- Tap “VPN protocol.”
- Try connecting with all available protocols, except NordWhisper.
- Disable post-quantum encryption:
- Open the NordVPN app and tap the profile icon in the bottom-right corner.
- Tap “Settings.”
- Toggle the “Post-quantum encryption” off.
-
Reset your network settings:
NOTE: This also resets Wi-Fi networks and passwords, VPN, and APN settings you’ve used before.
- Open “Settings” on your device.
- Tap “Reset Wi-Fi, mobile & Bluetooth” (or “Reset network settings”).
- Tap the “Reset settings” button.
-
Restart your device.
- Uninstall NordVPN and install the version from our website:
- Open “Settings” on your device.
- Tap “Apps.”
- Tap “NordVPN.”
- Tap the trash bin at the bottom of your screen.
- After NordVPN is uninstalled, restart your phone.
- Install NordVPN — tap the “Get APK version” button.
Additional tips
- Try a different network, if possible, a different Wi-Fi, or switch to mobile data.
- Check if the issue persists on a different device.
- Make sure that your internet connection is active.
