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  2. Troubleshooting and VPN issues
  3. Issues with VPN connection
  4. I can't connect to a Dedicated IP

I can’t connect to a dedicated IP on iOS

Problem

You can't connect to your dedicated IP server through NordVPN’s iOS app.

Common symptoms

  • The app is stuck on the Connecting status.
  • The app shows an error, “Connecting has taken too long.”

Troubleshooting steps

NOTE: Due to reduced service accessibility, you may have trouble getting your dedicated IP to work when connecting from countries with internet restrictions.

  • Check your inbox for an email about temporary dedicated IP server maintenance.
  • See if you can connect to regular NordVPN servers by clicking “Secure my connection.”
  • Restart the app:
     
    1. Swipe up from the bottom middle of your screen.
    2. Swipe up on the NordVPN app so it fully closes.
    3. Relaunch NordVPN and try connecting again.
       
  • Change the VPN protocol:
     
    1. Open the NordVPN app.
    2. Tap on the profile icon at the bottom right.
    3. Open Settings by tapping the icon in the upper-right corner.
    4. Tap “Protocol” in the “VPN Connection” section.
    5. Try connecting with all available protocols.
       
  • Disable post-quantum encryption:
     
    1. Open the NordVPN app.
    2. Tap on the profile icon at the bottom right.
    3. Open Settings by tapping the icon in the upper-right corner.
    4. Locate the “VPN connection” section and toggle the “Post-quantum encryption” off.
       
  • Turn off Meshnet:
     
    1. Open the NordVPN app.
    2. Tap on the profile icon at the bottom right.
    3. Tap on "Meshnet"
    4. Tap on the three dots at the upper-right corner.
    5. Tap "Turn off Meshnet".
       
  • Reset the VPN profile:
     
    1. Open the NordVPN app.
    2. Tap on the profile icon at the bottom right.
    3. Open Settings by tapping the icon in the upper-right corner.
    4. Tap “Reset VPN Profile.”
    5. Tap “Continue.”
    6. Tap “Got it.”
       
  • Reset your network settings:
    NOTE: These steps will also reset Wi-Fi networks, passwords, and the VPN or APN settings you’ve used.
     
    1. Open Settings on your device.
    2. Tap “General.”
    3. Tap “Transfer or Reset iPhone” at the bottom of the list.
    4. Tap Reset.”
    5. Tap “Reset Network Settings” and enter your passcode.
    6. Restart your device.

Additional tips 

  • Check if the issue persists on a different device.
  • Check if the issue persists on a different network.
  • Make sure that your internet connection is active.
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