My VPN keeps disconnecting on Windows

Problem

The NordVPN app keeps disconnecting on your Windows device.

Common symptoms

The status changes to “Connecting” in the NordVPN app.
You get a notification that NordVPN has disconnected.

Troubleshooting steps

NOTE: Make sure to check your connection after each step.

Check if you are using the latest version of the NordVPN app:
1. Click the cogwheel icon in the bottom-left of the NordVPN app.
2. If the app is outdated, you will see a banner showing that a new version is available. Click the “Update” button.
If you have an antivirus, ensure NordVPN is on the exclusions list.
Change the VPN protocol to “Auto (Recommended)”:
1. Click the gear icon in the lower-left corner of the NordVPN app to enter the “Settings” menu.
2. Click “Connection.”
3. Click “Auto (Recommended).”
Turn off post-quantum encryption:
1. Click the cogwheel icon in the bottom-left of the NordVPN app.
2. Click “Connection.”
3. Toggle the “Post-quantum encryption” off.
Connect to an obfuscated server.
Reset your network settings:
NOTE: This also resets Wi-Fi networks and passwords, VPN, and APN settings you’ve used before.
1. Click the "Question mark" button in the lower-left corner of the NordVPN app.
2. Then, click the "Run diagnostics" button.
3. Click "Continue."
4. Afterward, select the "Reset network" option.
5. Wait for the commands to finish running and restart your computer.

Additional tips

Check your internet connection without connecting to the VPN.
If you have an antivirus, ensure NordVPN is on the exclusions list.
Check if you have other VPNs running on your computer.
Check if the issue occurs on other devices connected to the same network. If it does, try switching to a different network.
Restart your device.

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My VPN keeps disconnecting on Windows

Problem

Common symptoms

Troubleshooting steps

Additional tips

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