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Common issues with activation codes

Activation codes let you create a prepaid NordVPN account, extend an existing subscription, or even give NordVPN as a gift to others. To get started, follow our guide on how to use a NordVPN activation code.

This article addresses the most common issues that users have encountered when trying to apply activation codes.

Wrong email address

Before you apply the activation code, please double-check the email address you provided. The activation code will be applied to the email address you specify immediately, even if it is incorrect. If you mistakenly enter an email address that is not tied to your Nord Account, please contact our customer support team for assistance. 

Ambiguous symbols

It is easy to confuse the letter “O” (capital “o”) for “0” (zero) and the letter “I” (capital “i”) for “l” (lowercase “L”). Try replacing these ambiguous symbols with their lookalikes if you’ve entered the rest of the code correctly.

This issue only affects older NordVPN activation codes, because we have stopped using ambiguous symbols to avoid confusion.

Code already activated

Any given activation code can only be used once. If you’ve applied that activation code to extend your subscription at some point in the past, any further attempts will end in error. 

You can check the status of your subscription by logging in to Nord Account. If you can’t remember your Nord Account credentials, use our handy password recovery tool. 

Activating multiple codes

Each NordVPN activation code must be applied separately. If you have multiple activation codes, simply repeat the activation process for each one.

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