Common Windows application issues

 

“Error 1001” during installation

If you encountered “Error 1001” while trying to install the NordVPN app on Windows, follow these steps:

1. Update your Windows system using the Windows update tool.
2. Make sure you’re running the latest .NET Runtime version: 
1. Click the start button:
   
   
   
   
2. Open the control panel:
   
   
   
   
3. Click programs:
   
   
   
   
4. Select programs and features:
   
   
   
   
5. Check the version number beside the Microsoft .NET Framework entry:
   
   
   
   If it is not version 4.8 or later, download the latest .NET Runtime version.
3. Temporarily disable your cybersecurity software (such as your antivirus and firewall) and try installing the NordVPN app for Windows again.

 

Crash or freeze

If your NordVPN app keeps freezing, follow these steps:

1. Uninstall the NordVPN application.
2. Update your Windows operating system to the latest available version.
3. Install the latest NordVPN app for Windows.

If the above method failed to fix your issue, try the following:

1. Press the Windows and R keys at the same time. This will open the run window:
   
   
   
   
2. Type in services.msc:
   
   
   
   
3. Press the enter button.
4. Check if the task scheduler is running:
   
   
   
   
5. If it is not, right-click on the task scheduler, and select start:
   
   

 

NordVPN Kill Switch feature does not work 

If the Kill Switch feature fails to stop specific apps, you can manually add their executable files (.exe) to the Kill Switch list in the NordVPN app: 

1. Go to settings:
   
   
   
   
2. Select Kill Switch:
   
   
   
   
3. Click on add apps under App Kill Switch:
   
   
   
   
4. Select browse apps.
5. Select the app’s executable file (in this example, we are using the NordVPN app):
   
   

 

No internet access when connected to a NordVPN server

If you’re getting disconnected from the internet when you connect to a VPN server, try the following to fix the problem: 

• Connect to a different VPN server in the NordVPN app.
• Change your VPN connection protocol:

1. 1. Switch to OpenVPN (UDP or TCP) 
   2. Switch to NordLynx

• Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
  
  
• Perform a network flush:

1. 1. Open the NordVPN application.
   2. Go to settings:
      
      
      
      
   3. Select general:
      
      
   4. Click run diagnostics tool:
      
      
      
      
   5. Select reset network:
      
      
      
      
   6. Restart your PC and try connecting to VPN servers again.

If the problem persists, reinstall the NordVPN app:

1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.

 

A certain feature of the application is not working properly

If you discover that a feature isn’t working as it should, follow these steps:

1. Open the settings menu in the NordVPN app:
   
   
   
   
2. Head to the general section:
   
   
   
   
3. Click run diagnostics tool:
   
   
   
   
4. Select reset app:
   
   
   
   
5. Re-launch the application.

If the problem persists, try the following:

• Update to the latest NordVPN Windows app version.
  
  
• Reinstall the NordVPN app:
  1. 1. Uninstall the NordVPN application.
     2. Restart your device.
     3. Install the latest version of the NordVPN Windows app.

 

NordVPN is not working after an update

If your NordVPN Windows application has stopped working after an update, try the following to fix the problem:

• Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
  
  
• Uninstall the NordVPN app and reboot your Windows device, then download and install the latest version of the NordVPN Windows app.

 

The NordVPN icon is missing

If the NordVPN application icon is missing from the NordVPN shortcut on your desktop, follow these steps:

1. Right-click the broken NordVPN app icon and choose delete.
2. Right-click on your desktop:
3. Choose new.
4. Select shortcut.
5. Click browse and find the NordVPN directory:
6. Select the NordVPN executable file (.exe).    
7. Name the shortcut and click finish.

Alternatively, you can try reinstalling the NordVPN Windows app:

1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.