How to get connection logs on macOS

Introduction

In this article, you will learn how to collect NordVPN application diagnostics so you can send them to our customer support team.

Here's what to do

Click on the question mark button at the bottom left of the app.
Click "Get logs."
Finder will open with the NordVPN app diagnostics, look for and send the newest diagnostics to our team for further troubleshooting.

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{ "chatTitle": "NordVPN Support", "chatCustomText": { "actionPaymentCompleted": "Payment Completed", "actionPaymentError": "An error occurred while processing the card. Please try again or use a different card.", "actionPostbackError": "An error occurred while processing your action. Please try again.", "clickToRetry": "Message not delivered. Click to retry.", "clickToRetryForm": "Form not submitted. Click anywhere on the form to retry.", "connectNotificationText": "Sync your conversation and continue messaging us through your favorite app.", "connectNotificationSingleText": "Be notified when you get a reply.", "conversationListHeaderText": "My conversations", "conversationListRelativeTimeJustNow": "Just now", "conversationListRelativeTimeMinute": "1 minute ago", "conversationListRelativeTimeMinutes": "{value} minutes ago", "conversationListRelativeTimeHour": "1 hour ago", "conversationListRelativeTimeHours": "{value} hours ago", "conversationListRelativeTimeYesterday": "Yesterday", "conversationListTimestampFormat": "MM/DD/YY", "conversationListPreviewAnonymousText": "Someone", "conversationListPreviewCarouselText": "{user} sent a message", "conversationListPreviewFileText": "{user} sent a file", "conversationListPreviewFormText": "{user} sent a form", "conversationListPreviewFormResponseText": "{user} filled a form", "conversationListPreviewImageText": "{user} sent an image", "conversationListPreviewLocationRequestText": "{user} sent a location request", "conversationListPreviewUserText": "You", "conversationTimestampHeaderFormat": "MMMM D, h:mm A", "couldNotConnect": "Offline. You will not receive messages.", "couldNotConnectRetry": "Reconnecting...", "couldNotConnectRetrySuccess": "You're back online!", "couldNotLoadConversations": "Couldn't load conversations.", "emailChangeAddress": "Change my email", "emailDescription": "To be notified by email when you get a reply, enter your email address.", "emailFieldLabel": "Email", "emailFieldPlaceholder": "Your email address", "emailFormButton": "Submit", "emailLinkingErrorMessage": "Please submit a valid email address.", "errorPrefix": "Error:", "fetchHistory": "Load more", "fetchingHistory": "Retrieving history...", "fileTooLargeError": "Max file size limit exceeded ({size})", "fileTypeError": "Unsupported file type.", "formErrorEntryRequired": "This entry is required", "formErrorInvalidEmail": "Email is invalid", "formErrorNoLongerThan": "Must contain no more than ({characters}) characters", "formErrorNoShorterThan": "Must contain at least ({characters}) characters", "formErrorUnknown": "This doesn't look quite right", "formFieldSelectPlaceholderFallback": "Choose one...", "frontendEmailChannelDescription": "To talk to us using email just send a message to our email address and we'll reply shortly:", "headerText": "How can we help?", "imageClickToReload": "Click to reload image.", "imageClickToView": "Click to view {size} image.", "imagePreviewNotAvailable": "Preview not available.", "inputPlaceholder": "Type a message...", "inputPlaceholderBlocked": "Complete the form above...", "introAppText": "Message us below or from your favorite app.", "lineChannelDescription": "To talk to us using LINE, scan this QR code using the LINE app and send us a message.", "linkError": "An error occurred when attempting to generate a link for this channel. Please try again.", "linkChannelPageHeader": "Sync your conversation", "locationNotSupported": "Your browser does not support location services or it's been disabled. Please type your location instead.", "locationSecurityRestriction": "This website cannot access your location. Please type your location instead.", "locationSendingFailed": "Could not send location", "locationServicesDenied": "This website cannot access your location. Allow access in your settings or type your location instead.", "messageError": "An error occured while sending your message. Please try again.", "messageIndicatorTitlePlural": "({count}) New messages", "messageIndicatorTitleSingular": "({count}) New message", "messageRelativeTimeDay": "{value}d ago", "messageRelativeTimeHour": "{value}h ago", "messageRelativeTimeJustNow": "Just now", "messageRelativeTimeMinute": "{value}m ago", "messageTimestampFormat": "h:mm A", "messageDelivered": "Delivered", "messageSeen": "Seen", "messageSending": "Sending...", "messageTooLongError": "Max message size limit exceeded ({size}).", "messengerChannelDescription": "Connect your Facebook Messenger account to be notified when you get a reply and continue the conversation on Facebook Messenger.", "newConversationButtonText": "New Conversation", "notificationSettingsChannelsDescription": "Sync this conversation by connecting to your favorite messaging app to continue the conversation your way.", "notificationSettingsChannelsTitle": "Other Channels", "notificationSettingsConnected": "Connected", "notificationSettingsConnectedAs": "Connected as {username}", "prechatCaptureGreetingText": "Hi there 👋\nTo start off, we'd like to know a little bit more about you:", "prechatCaptureNameLabel": "Your name", "prechatCaptureNamePlaceholder": "Type your name...", "prechatCaptureEmailLabel": "Email", "prechatCaptureEmailPlaceholder": "name@company.com", "prechatCaptureConfirmationText": "Hi there! I’m the AI Nordbot here to assist you. How can I help you today?", "prechatCaptureMailgunLinkingConfirmation": "You'll be notified here and by email at {email} once we reply.", "sendButtonText": "Send", "settingsHeaderText": "Settings", "shareLocation": "Location", "smsBadRequestError": "We were unable to communicate with this number. Try again or use a different one.", "smsCancel": "Cancel", "smsChangeNumber": "Change my number", "smsChannelDescription": "Connect your SMS number to be notified when you get a reply and continue the conversation over SMS.", "smsChannelPendingDescription": "Check your messages at {number} to confirm your phone number.", "smsContinue": "Send", "smsInvalidNumberError": "Please submit a valid phone number.", "smsLinkCancelled": "Link to {appUserNumber} was cancelled.", "smsLinkPending": "Pending", "smsPingChannelError": "There was an error sending a message to your number.", "smsSendText": "Send me a text", "smsStartTexting": "Start Texting", "smsTooManyRequestsError": "A connection for that number was requested recently. Please try again in {minutes} minutes.", "smsTooManyRequestsOneMinuteError": "A connection for that number was requested recently. Please try again in 1 minute.", "smsUnhandledError": "Something went wrong. 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To get started, install the Viber app and tap Connect.", "viberQRCodeError": "An error occurred while fetching your Viber QR code. Please try again.", "wechatChannelDescription": "Connect your WeChat account to be notified when you get a reply and continue the conversation on WeChat. To get started, scan this QR code using the WeChat app.", "wechatChannelDescriptionMobile": "Connect your WeChat account to be notified when you get a reply and continue the conversation on WeChat. To get started, save this QR code image and upload it QR code scanner.", "wechatQRCodeError": "An error occurred while fetching your WeChat QR code. Please try again.", "whatsappChannelDescriptionDesktop": "Sync your account to WhatsApp by scanning the QR code or clicking the link below.\nThen", "whatsappChannelDescriptionMobile": "Sync your account to WhatsApp by clicking the link below.\nThen", "whatsappLinkingError": "An error occurred while fetching your WhatsApp linking information. 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How to get connection logs on macOS

Introduction

Here's what to do

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