Why my NordVPN account is still inactive

If you paid for the NordVPN service, but it still insists that you get a plan when you open the app, follow these steps:

  1. Make sure you are logged in with the same E-Mail that you purchased a subscription.
  2. Wait for a payment to be processed:
  • Payments via credit card may take up to 40 minutes to be verified.
  • Payments via iDeal (Netherlands) may take up to 40 minutes to be verified.
  • Payments via CoinGate may take up to 1.5 hours to be verified.

If your account is still inactive after you've logged in with the same e-mail address and waited until your payment is processed - Contact our support team 

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