How can we help you?

Making sure there are no issues with your account

There are a few account-related reasons why you can’t connect to our servers:

  1. Confirm that you are using the correct password.

    Go to, open My Account tab, and try logging in. If you forgot your password, you can retrieve it here.

    Note: If you are having trouble remembering your password, try using a password manager. This way, your passwords will be secure, and you won’t have to worry about forgetting them. If you are looking for one, you could check out our new product, NordPass.
  2. Make sure that your account is active.

    Go to, log into My Account tab, and check the status of your account there. Alternatively, you can access your account panel on this page:

If you are sure your account is active but you are still unable to use the service, contact our support team by clicking the Email or Chat buttons below.

Related Articles

© Copyright 2020 all rights reservedSelf-service byNanorep