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Making sure your account is active

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If you can't connect to our servers, you should first make sure your account is active, as it is the most common reason for this issue.

Here's how you can do that: 

  1. Make sure that you use the correct password.

    Visit the Nord Account website and try to log in there. If you forgot your password, you can get it back by following these steps.
     
    Note: If you have trouble remembering your password, you can download a free password manager like NordPass. It generates secure passwords for you and stores them, saving you the wasted time of resetting passwords in the future. Learn more about NordPass.
     
  2. Make sure that your account is active.

    Go to the Nord Account page and check the status of your account. Under the NordVPN service, you should see the Active status.

My account shows up as inactive. Why?

Generally, an account may temporarily stay inactive because the payment must be processed. The time it takes to process the payment varies from service to service. For more information, check out this article.
 

My account is active. What next?

In this case, please return to the troubleshooting article you came from, and continue with the rest of the steps provided there.

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