How can we help you?

Why is my status Unprotected?

When visiting our website or your account control panel you may see your status shown as Unprotected, like so:

This means currently you are not successfully connected to our servers.

If you are new to our services, we suggest downloading and installing our software from over here: You can choose from a selection of custom applications to connect to our servers and protect your connection.

If you still see the unprotected status on both homepage and your account control panel while connected, please contact our support team using one of the buttons below the article.

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