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Do you keep users' account details?

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NordVPN does not store any logs about its users. However, there’s some user information we need to keep:

  • The user's email address to send the latest NordVPN news and retrieve a forgotten password.
  • A username to establish a VPN connection.
  • Payment information. We store the transaction or order ID in case the user requests a refund.

All this information can be deleted once you remove your account. If you wish to do so, contact our customer support team.

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