How can we help you?

I can't make a payment

Payments may fail for various reasons. Here are a few tips that might be useful.

Credit Card

To avoid multiple charges or temporary hold of funds, do not make repeated attempts to complete a purchase.

You may contact your credit card company – it is likely to have information about the failed transaction and the status of your account.

If you tried to make a payment with a credit card but your account is still not active, a few usual causes may be:

  • Insufficient funds. Check if your bank account has enough credit to make the payment;
  • Incorrect information. The information you provide when paying must match the information on your credit card. 
  • Expired Card. Check the expiration date of your card.
  • Fraud detection. Usually, this happens when you try to make the payment while connected to a VPN or using a proxy. Having an unusual IP address (such as an IP address of a different country than your credit card was issued) may also cause it.
  • The transaction was declined by the issuing bank. You may want to contact your bank and allow future payments to NordVPN.

If you use a prepaid credit card, register it online before use. Contact the card issuer if you have trouble completing the registration.


Have you tried to make a payment with CoinPayments but your account is still inactive? Your transaction may not be confirmed in the coin network yet – you should give it some more time.

Also, your transaction might have timed out if you took too long to make the payment. In such a case, contact our support team, and we will be glad to help you.

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