Please contact our support team and provide as much information about your payment as possible. We need it to have a better ability to identify your payments. The information which would help us:
- Payment type (credit card, CoinPayments, etc.)
- Payment date(s) - tell us your last 5 payment dates
- Transaction ID or payment number of your last 5 payments, that you were provided.
- In some cases we may ask you a photo/screenshot proof of your transaction.