What is your money-back policy?

Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:

“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”

This and other conditions of our service can be found in our Terms of Service.

Here are our instructions for how to cancel automatic payment renewal.

Requesting a refund

Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.

To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.

1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
   
   
   
   
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.
   
   
   
   Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:

• • Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
    
    
  • Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
    
    
  • Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
    
    
  • Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.

3. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.
   Once completed, click Submit and Continue.
    
   
   
   
4. You will see your refund summary. You can confirm it by clicking Refund.
   
   
   
   
5. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
   
   
6. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.
   
   *Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
   
   
   
   
7. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.