I didn’t receive my gift card

Problem

You did not receive a gift card email after purchasing a NordVPN subscription.

Troubleshooting

Double-check if your subscription is eligible for a gift card.
Wait 20 minutes and check your inbox again.
Check your Spam or Junk folders.

Additional steps:

If you have not received the gift card, contact our customer support team via the live chat option available at the bottom of the page.

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仍遇到問題嗎？

即時聊天

聯絡支援團隊即時解決問題。
電子郵件表格

填寫電子郵件表格，協助我們處理您的問題。

寫信聯絡我們

支援團隊將在 24 小時內回覆您。我們會透過您的電子郵件地址與您聯絡。

附加檔案（可選）

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謝謝！我們已收到訊息，並將在 24 小時內回覆您。

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{ "chatTitle": "支援 NordVPN", "chatCustomText": { "actionPaymentCompleted": "付款完成", "actionPaymentError": "進行刷卡流程時發生錯誤。請再試一次或使用其他銀行卡。", "actionPostbackError": "作業處理時發生錯誤。請再試一次。", "clickToRetry": "訊息未傳送。點按重試。", "clickToRetryForm": "表格未送出。在表格點按任意處重試。", "connectNotificationText": "同步對話並透過最喜愛的應用程式繼續向我們發送訊息。", "connectNotificationSingleText": "收到回覆時取得通知。", "conversationListHeaderText": "我的對話", "conversationListRelativeTimeJustNow": "現在", "conversationListRelativeTimeMinute": "1 分鐘前", "conversationListRelativeTimeMinutes": "{value} 分鐘前", "conversationListRelativeTimeHour": "1 小時前", "conversationListRelativeTimeHours": "{value} 小時前", "conversationListRelativeTimeYesterday": "昨天", "conversationListTimestampFormat": "MM/DD/YY", "conversationListPreviewAnonymousText": "某人", "conversationListPreviewCarouselText": "{user} 傳送了一則訊息", "conversationListPreviewFileText": "{user} 傳送了一個檔案", "conversationListPreviewFormText": "{user} 傳送了一張表格", "conversationListPreviewFormResponseText": "{user} 填寫了一張表格", "conversationListPreviewImageText": "{user} 傳送了一張圖片", "conversationListPreviewLocationRequestText": "{user} 傳送了定位請求", "conversationListPreviewUserText": "你", "conversationTimestampHeaderFormat": "MMMM D, h:mm A", "couldNotConnect": "離線。您將無法收到訊息。", "couldNotConnectRetry": "重新連線中", "couldNotConnectRetrySuccess": "已重新上線！", "couldNotLoadConversations": "無法載入對話。", "emailChangeAddress": "變更電子信箱", "emailDescription": "若要在收到回覆時取得通知，請輸入電子郵件地址。", "emailFieldLabel": "電子信箱", "emailFieldPlaceholder": "您的電子郵件地址", "emailFormButton": "提交", "emailLinkingErrorMessage": "請提交有效的電子郵件地址。", "errorPrefix": "錯誤：", "fetchHistory": "載入更多", "fetchingHistory": "正在擷取記錄", "fileTooLargeError": "最大檔案大小超過 ({size})", "fileTypeError": "不支援的檔案類型。", "formErrorEntryRequired": "此欄位為必填", "formErrorInvalidEmail": "電子信箱無效", "formErrorNoLongerThan": "不得超過 ({characters}) 個字元", "formErrorNoShorterThan": "至少須包含 ({characters}) 個字元", "formErrorUnknown": "輸入內容似乎有誤", "formFieldSelectPlaceholderFallback": "請選擇其中一項", "frontendEmailChannelDescription": "若要透過電子郵件聯絡我們，請寫信至我們的電子郵件地址，我們將盡快回覆：", "headerText": "我們該如何協助您？", "imageClickToReload": "點一下重新載入圖片。", "imageClickToView": "點按檢視 {size} 大小的圖片。", "imagePreviewNotAvailable": "無法預覽。", "inputPlaceholder": "請輸入訊息", "inputPlaceholderBlocked": "請完成以上表格", "introAppText": "請在下面或透過喜愛的應用程式留言給我們。", "lineChannelDescription": "若要透過 LINE 與我們交談，請使用 LINE 應用程式掃描此 QR 碼並傳送訊息。", "linkError": "嘗試為此管道產生連結時發生錯誤。請再試一次。", "linkChannelPageHeader": "同步對話", "locationNotSupported": "瀏覽器並不支援定位服務，或該功能已停用。請改為輸入您的位置。", "locationSecurityRestriction": "此網站無法存取您的位置。請改為輸入位置資訊。", "locationSendingFailed": "無法傳送位置", "locationServicesDenied": "此網站無法存取您的位置。請在設定中允許存取或改為輸入位置資訊。", "messageError": "傳送訊息時發生錯誤。請再試一次。", "messageIndicatorTitlePlural": "({count}) 則新訊息", "messageIndicatorTitleSingular": "({count}) 則新訊息", "messageRelativeTimeDay": "{value} 天前", "messageRelativeTimeHour": "{value} 小時前", "messageRelativeTimeJustNow": "現在", "messageRelativeTimeMinute": "{value} 個月前", "messageTimestampFormat": "h:mm A", "messageDelivered": "已傳送", "messageSeen": "已讀", "messageSending": "正在傳送……", "messageTooLongError": "最大訊息大小超過 ({size})。", "messengerChannelDescription": "若要在收到回覆時得到通知，請連結 Facebook Messenger 帳號，並在 Facebook Messenger 上繼續聊天。", "newConversationButtonText": "新對話", "notificationSettingsChannelsDescription": "透過連結喜愛的聊天應用程式同步對話，即可自在地繼續聊天。", "notificationSettingsChannelsTitle": "其他管道", "notificationSettingsConnected": "已連結", "notificationSettingsConnectedAs": "以 {username} 連結", "prechatCaptureGreetingText": "哈囉 👋\n在開始之前，我們想進一步多了解您的資訊：", "prechatCaptureNameLabel": "名字", "prechatCaptureNamePlaceholder": "請輸入名字", "prechatCaptureEmailLabel": "電子信箱", "prechatCaptureEmailPlaceholder": "name@company.com", "prechatCaptureConfirmationText": "謝謝您！我們該如何協助您？", "prechatCaptureMailgunLinkingConfirmation": "我們回覆後，您將在此處和電子信箱（{email}）收到通知。", "sendButtonText": "傳送", "settingsHeaderText": "設定", "shareLocation": "位置", "smsBadRequestError": "無法透過此電話號碼進行聊天。請再試一次或使用不同的號碼。", "smsCancel": "取消", "smsChangeNumber": "變更號碼", "smsChannelDescription": "若要在收到回覆時得到通知，請連結 SMS 號碼，並透過 SMS 繼續聊天。", "smsChannelPendingDescription": "檢查 {number} 的訊息以確認電話號碼。", "smsContinue": "傳送", "smsInvalidNumberError": "請提交有效的電話號碼。", "smsLinkCancelled": "已取消連結至 {appUserNumber} 。", "smsLinkPending": "待處理", "smsPingChannelError": "傳送訊息至電話號碼時發生錯誤。", "smsSendText": "傳送簡訊給我", "smsStartTexting": "開始傳送簡訊", "smsTooManyRequestsError": "近期有一個連結該號碼的請求。請在 {minutes} 分鐘後再試一次。", "smsTooManyRequestsOneMinuteError": "近期有一個連結該號碼的請求。請在 1 分鐘後再試一次。", "smsUnhandledError": "發生錯誤。請再試一次。", "syncConversation": "同步對話", "tapToRetry": "訊息未送達。請輕觸重試。", "tapToRetryForm": "表格未送出。在表格點按任意處重試。", "telegramChannelDescription": "若要在收到回覆時得到通知，請連結 Telegram 帳號，並在 Telegram 上繼續聊天", "unsupportedMessageType": "不支援的訊息類型。", "unsupportedActionType": "不支援的操作類型。", "uploadDocument": "檔案", "uploadInvalidError": "檔案無效。", "uploadPhoto": "圖片", "uploadVirusError": "在檔案中偵測到病毒，已拒絕", "viberChannelDescription": "若要在收到回覆時得到通知，請連結 Viber 帳號，並在 Viber 上繼續聊天。請使用 Viber 應用程式掃描 QR 碼，開始進行連結。", "viberChannelDescriptionMobile": "若要在收到回覆時得到通知，請連結 Viber 帳號，並在 Viber 上繼續聊天。若要開始進行，請安裝 Viber 應用程式並輕觸『連結』。", "viberQRCodeError": "取得 Viber QR 碼時發生錯誤。請再試一次。", "wechatChannelDescription": "若要在收到回覆時得到通知，請連結 Wechat 帳號，並在 Wechat 上繼續聊天。請使用 Wechat 應用程式掃描此 QR 碼，開始進行連結。", "wechatChannelDescriptionMobile": "若要在收到回覆時得到通知，請連結 Wechat 帳號，並在 Wechat 上繼續聊天。請保存此 QR 碼，並將其上傳至 QR 碼掃描工具，開始進行連結。", "wechatQRCodeError": "Ocorreu um erro ao buscar o código QR do WeChat. Tente novamente.", "whatsappChannelDescriptionDesktop": "Synchroniseer je account met WhatsApp door de QR-code te scannen of op de onderstaande link te klikken.\nStuur vervolgens het vooraf ingevulde bericht om het synchronisatieverzoek te bevestigen. (Je code: {{code}}).", "whatsappChannelDescriptionMobile": "Synchroniseer je account met WhatsApp door op de onderstaande link te klikken.\nStuur vervolgens het vooraf ingevulde bericht om het synchronisatieverzoek te bevestigen. (Je code: {{code}}).", "whatsappLinkingError": "Ocorreu um erro ao buscar as informações do link do WhatsApp. Tente novamente." }, "chatCustomScreenReaderAnnouncement": { "supportTyping": "{author} 正在輸入", "supportSays": "{author} 說：", "sentImage": "{author} sent an image", "sentFile": "{author} sent a file", "sentCarousel": "{author} sent a carousel", "sentLocation": "{author} sent a location" } }

I didn’t receive my gift card

Problem

Troubleshooting

Additional steps:

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