How to get connection logs on macOS

You can export the connection log straight from the NordVPN application:

Click on the question mark icon at the bottom left of the map.
Click on Activity Logs, and you'll be directed to the folder where your logs are.

If you encounter any connection issues with the NordVPN app, select the latest connection logs and send them to our customer support for troubleshooting.

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{ "chatTitle": "支援 NordVPN", "chatCustomText": { "actionPaymentCompleted": "付款完成", "actionPaymentError": "進行刷卡流程時發生錯誤。請再試一次或使用其他銀行卡。", "actionPostbackError": "作業處理時發生錯誤。請再試一次。", "clickToRetry": "訊息未傳送。點按重試。", "clickToRetryForm": "表格未送出。在表格點按任意處重試。", "connectNotificationText": "同步對話並透過最喜愛的應用程式繼續向我們發送訊息。", "connectNotificationSingleText": "收到回覆時取得通知。", "conversationListHeaderText": "我的對話", "conversationListRelativeTimeJustNow": "現在", "conversationListRelativeTimeMinute": "1 分鐘前", "conversationListRelativeTimeMinutes": "{value} 分鐘前", "conversationListRelativeTimeHour": "1 小時前", "conversationListRelativeTimeHours": "{value} 小時前", "conversationListRelativeTimeYesterday": "昨天", "conversationListTimestampFormat": "MM/DD/YY", "conversationListPreviewAnonymousText": "某人", "conversationListPreviewCarouselText": "{user} 傳送了一則訊息", "conversationListPreviewFileText": "{user} 傳送了一個檔案", "conversationListPreviewFormText": "{user} 傳送了一張表格", "conversationListPreviewFormResponseText": "{user} 填寫了一張表格", "conversationListPreviewImageText": "{user} 傳送了一張圖片", "conversationListPreviewLocationRequestText": "{user} 傳送了定位請求", "conversationListPreviewUserText": "你", "conversationTimestampHeaderFormat": "MMMM D, h:mm A", "couldNotConnect": "離線。您將無法收到訊息。", "couldNotConnectRetry": "重新連線中", "couldNotConnectRetrySuccess": "已重新上線！", "couldNotLoadConversations": "無法載入對話。", "emailChangeAddress": "變更電子信箱", "emailDescription": "若要在收到回覆時取得通知，請輸入電子郵件地址。", "emailFieldLabel": "電子信箱", "emailFieldPlaceholder": "您的電子郵件地址", "emailFormButton": "提交", "emailLinkingErrorMessage": "請提交有效的電子郵件地址。", "errorPrefix": "錯誤：", "fetchHistory": "載入更多", "fetchingHistory": "正在擷取記錄", "fileTooLargeError": "最大檔案大小超過 ({size})", "fileTypeError": "不支援的檔案類型。", "formErrorEntryRequired": "此欄位為必填", "formErrorInvalidEmail": "電子信箱無效", "formErrorNoLongerThan": "不得超過 ({characters}) 個字元", "formErrorNoShorterThan": "至少須包含 ({characters}) 個字元", "formErrorUnknown": "輸入內容似乎有誤", "formFieldSelectPlaceholderFallback": "請選擇其中一項", "frontendEmailChannelDescription": "若要透過電子郵件聯絡我們，請寫信至我們的電子郵件地址，我們將盡快回覆：", "headerText": "我們該如何協助您？", "imageClickToReload": "點一下重新載入圖片。", "imageClickToView": "點按檢視 {size} 大小的圖片。", "imagePreviewNotAvailable": "無法預覽。", "inputPlaceholder": "請輸入訊息", "inputPlaceholderBlocked": "請完成以上表格", "introAppText": "請在下面或透過喜愛的應用程式留言給我們。", "lineChannelDescription": "若要透過 LINE 與我們交談，請使用 LINE 應用程式掃描此 QR 碼並傳送訊息。", "linkError": "嘗試為此管道產生連結時發生錯誤。請再試一次。", "linkChannelPageHeader": "同步對話", "locationNotSupported": "瀏覽器並不支援定位服務，或該功能已停用。請改為輸入您的位置。", "locationSecurityRestriction": "此網站無法存取您的位置。請改為輸入位置資訊。", "locationSendingFailed": "無法傳送位置", "locationServicesDenied": "此網站無法存取您的位置。請在設定中允許存取或改為輸入位置資訊。", "messageError": "傳送訊息時發生錯誤。請再試一次。", "messageIndicatorTitlePlural": "({count}) 則新訊息", "messageIndicatorTitleSingular": "({count}) 則新訊息", "messageRelativeTimeDay": "{value} 天前", "messageRelativeTimeHour": "{value} 小時前", "messageRelativeTimeJustNow": "現在", "messageRelativeTimeMinute": "{value} 個月前", "messageTimestampFormat": "h:mm A", "messageDelivered": "已傳送", "messageSeen": "已讀", "messageSending": "正在傳送……", "messageTooLongError": "最大訊息大小超過 ({size})。", "messengerChannelDescription": "若要在收到回覆時得到通知，請連結 Facebook Messenger 帳號，並在 Facebook Messenger 上繼續聊天。", "newConversationButtonText": "新對話", "notificationSettingsChannelsDescription": "透過連結喜愛的聊天應用程式同步對話，即可自在地繼續聊天。", "notificationSettingsChannelsTitle": "其他管道", "notificationSettingsConnected": "已連結", "notificationSettingsConnectedAs": "以 {username} 連結", "prechatCaptureGreetingText": "哈囉 👋\n在開始之前，我們想進一步多了解您的資訊：", "prechatCaptureNameLabel": "名字", "prechatCaptureNamePlaceholder": "請輸入名字", "prechatCaptureEmailLabel": "電子信箱", "prechatCaptureEmailPlaceholder": "name@company.com", "prechatCaptureConfirmationText": "謝謝您！我們該如何協助您？", "prechatCaptureMailgunLinkingConfirmation": "我們回覆後，您將在此處和電子信箱（{email}）收到通知。", "sendButtonText": "傳送", "settingsHeaderText": "設定", "shareLocation": "位置", "smsBadRequestError": "無法透過此電話號碼進行聊天。請再試一次或使用不同的號碼。", "smsCancel": "取消", "smsChangeNumber": "變更號碼", "smsChannelDescription": "若要在收到回覆時得到通知，請連結 SMS 號碼，並透過 SMS 繼續聊天。", "smsChannelPendingDescription": "檢查 {number} 的訊息以確認電話號碼。", "smsContinue": "傳送", "smsInvalidNumberError": "請提交有效的電話號碼。", "smsLinkCancelled": "已取消連結至 {appUserNumber} 。", "smsLinkPending": "待處理", "smsPingChannelError": "傳送訊息至電話號碼時發生錯誤。", "smsSendText": "傳送簡訊給我", "smsStartTexting": "開始傳送簡訊", "smsTooManyRequestsError": "近期有一個連結該號碼的請求。請在 {minutes} 分鐘後再試一次。", "smsTooManyRequestsOneMinuteError": "近期有一個連結該號碼的請求。請在 1 分鐘後再試一次。", "smsUnhandledError": "發生錯誤。請再試一次。", "syncConversation": "同步對話", "tapToRetry": "訊息未送達。請輕觸重試。", "tapToRetryForm": "表格未送出。在表格點按任意處重試。", "telegramChannelDescription": "若要在收到回覆時得到通知，請連結 Telegram 帳號，並在 Telegram 上繼續聊天", "unsupportedMessageType": "不支援的訊息類型。", "unsupportedActionType": "不支援的操作類型。", "uploadDocument": "檔案", "uploadInvalidError": "檔案無效。", "uploadPhoto": "圖片", "uploadVirusError": "在檔案中偵測到病毒，已拒絕", "viberChannelDescription": "若要在收到回覆時得到通知，請連結 Viber 帳號，並在 Viber 上繼續聊天。請使用 Viber 應用程式掃描 QR 碼，開始進行連結。", "viberChannelDescriptionMobile": "若要在收到回覆時得到通知，請連結 Viber 帳號，並在 Viber 上繼續聊天。若要開始進行，請安裝 Viber 應用程式並輕觸『連結』。", "viberQRCodeError": "取得 Viber QR 碼時發生錯誤。請再試一次。", "wechatChannelDescription": "若要在收到回覆時得到通知，請連結 Wechat 帳號，並在 Wechat 上繼續聊天。請使用 Wechat 應用程式掃描此 QR 碼，開始進行連結。", "wechatChannelDescriptionMobile": "若要在收到回覆時得到通知，請連結 Wechat 帳號，並在 Wechat 上繼續聊天。請保存此 QR 碼，並將其上傳至 QR 碼掃描工具，開始進行連結。", "wechatQRCodeError": "Ocorreu um erro ao buscar o código QR do WeChat. Tente novamente.", "whatsappChannelDescriptionDesktop": "Synchroniseer je account met WhatsApp door de QR-code te scannen of op de onderstaande link te klikken.\nStuur vervolgens het vooraf ingevulde bericht om het synchronisatieverzoek te bevestigen. (Je code: {{code}}).", "whatsappChannelDescriptionMobile": "Synchroniseer je account met WhatsApp door op de onderstaande link te klikken.\nStuur vervolgens het vooraf ingevulde bericht om het synchronisatieverzoek te bevestigen. (Je code: {{code}}).", "whatsappLinkingError": "Ocorreu um erro ao buscar as informações do link do WhatsApp. Tente novamente." }, "chatCustomScreenReaderAnnouncement": { "supportTyping": "{author} 正在輸入", "supportSays": "{author} 說：", "sentImage": "{author} sent an image", "sentFile": "{author} sent a file", "sentCarousel": "{author} sent a carousel", "sentLocation": "{author} sent a location" } }

How to get connection logs on macOS

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