Problem
You did not receive a gift card email after purchasing a NordVPN subscription.
Before you start
Keep in mind that the duration for getting the gift card might vary:
- If the gift card is a NordVPN subscription coupon, you should receive the email within 48 hours after the purchase.
- If the gift card is from an external provider, you should receive it 31-50 days after the purchase. Also, the gift must be claimed through your Nord Account within thirty-one (31) days of purchasing. You can claim the gift either by visiting the designated page directly or by following the instructions provided in the initial confirmation email and a reminder email sent 3 days before the deadline. You can check the gift card status at the Nord Account: https://my.nordaccount.com/gifts/.
Troubleshooting
- Double-check if your subscription is eligible for a gift card. You can check that in the Terms and Conditions of NordVPN’s gift-with-purchase promotion.
- Check your Spam or Junk folders.
Additional steps
If you have not received the gift card, contact our customer support team via the live chat option available at the bottom of the page.
