I can't install or update the NordVPN app on Android TV

Problem

You encounter a problem during the NordVPN Android TV app installation or update process.

Common symptoms

The installation does not start.
You encounter an error message like “Installation failed” or “Something went wrong” during installation.
The installation starts but never finishes.
The app still shows an outdated version after attempting to update.
The update process never completes.

Troubleshooting steps

NOTE: Check if the issue has been resolved after each step.

Check if your operating system supports the NordVPN app.
If you have an antivirus, ensure NordVPN is on the exclusions list.
Temporarily turn off or uninstall your antivirus to see if it is blocking or interfering with the NordVPN app.
Check for Android TV system updates:
1. Navigate to the “Settings” menu.
2. Select “Device Preferences” or “System.”
3. Select “About.”
4. Select “System Update.”
5. Follow the prompts to install any available updates.
Reinstall the NordVPN app:
1. Open up “Settings” on your device.
2. Select “Applications.”
3. Select “Manage installed applications.”
4. Navigate to NordVPN.
5. Select “Uninstall” and wait for the process to finish.
6. Restart your Android box.
7. Download NordVPN from the Google Store (or the Amazon Store if you have a FireTV device).

Additional tips

Check if the issue occurs on other devices.

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I can't install or update the NordVPN app on Android TV

Problem

Common symptoms

Troubleshooting steps

Additional tips

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