Problem
You can’t watch Netflix while connected to NordVPN.
Common symptoms
- You get errors related to using a VPN.
- The streaming content doesn’t load.
Troubleshooting steps
NOTE: Using NordVPN to bypass any regulatory or judicial measures, or for any other illegal activities, is strictly prohibited and violates our Terms of Service. Make sure you use NordVPN in compliance with all applicable laws and regulations, as well as the terms of any websites or services you access using NordVPN.
NOTE: The titles will change instantly when your location is set to one outside the European Union. If you're in the European Union, Netflix will provide duplicate content as if you were in your home country, but only for a limited time.
- Perform a NordVPN DNS leak test. To ensure you’re properly connected to NordVPN, look for the “Connected to NordVPN” message. If you do not see it, there might be an issue with your connection, and you should try restarting your device and connecting to NordVPN again.
- If your Netflix region is not changing or you're unable to see the Top 10 list - try forcing a region update by connecting to the VPN server you want and create a new Netflix profile.
NOTE: Frequently switching Netflix regions on a single Netflix profile can lock your visible region. - Close the browser or Netflix app and connect to a different server in the same country.
NOTE: On iOS devices, the streaming application needs to be reinstalled instead of clearing the cache.
NOTE: On Android devices, follow these steps to clear the cache:
- Open the “Settings” application.
- Use the search button and type “Apps.”
- Look for the Netflix app and tap on it.
- Tap “Force Stop” at the bottom right. When you get the warning dialog, tap “OK.”
- Scroll down to “Usage” and tap on “Storage.”
- Tap “Clear cache.”
- Turn off third-party web protection services that could interfere with your connection.
- Turn off DNS over HTTPS or Secure DNS.
- Pause NordVPN’s Scam, phishing, and malware protection:
- Click the shield icon on the left side of the NordVPN app.
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Click “Pause protection” and select the desirable time for Scam, phishing, and malware protection to be paused
NOTE: Scam, phishing, and malware protection is not available on mobile, Linux, or browser extensions. On these platforms, turn off the Scam and phishing protection feature instead:
- On iOS and Android devices, tap the shield icon at the bottom of the NordVPN app and then tap the button "Turn off protection".
- On Linux devices and browser extensions, go to Settings, select “Security and privacy,” and toggle off Scam and phishing protection.
Additional tips
- Try using a different device on the same network.
- Check if Netflix is experiencing an outage. You can see the Netflix status on our “Is Netflix down?” page.
