1. Live Chat, VPN Setup, Troubleshooting | NordVPN Customer Support
  2. Account management and logging in
  3. Unexpected logouts

I keep getting logged out of extensions

Problem

You are often unexpectedly logged out of the NordVPN browser extensions.

Common symptoms

  • While using the NordVPN extension, you frequently get logged out.
  • You get logged out immediately after logging in to NordVPN.

Troubleshooting steps

  • Make sure that you are not using the NordVPN desktop app and the NordVPN extension at the same time.
  • Clear your browser cache.
  • Reinstall the NordVPN extension:
     
    1. Back up your settings:
       
      1. Click the jigsaw piece icon in the top right corner of your browser to access the “Extensions” tab.
      2. Click the NordVPN icon.
      3. Click the cogwheel icon at the bottom left to open “Settings.”
      4. Click “General.”
      5. Click “Backup your settings” and download the file to your device.
         
    2. Remove the NordVPN extension from your browser:
       
      1. Click the jigsaw piece icon in the  top right corner of your browser to access the “Extensions” tab.
      2. Click the three dots next to NordVPN.
      3. Select “Remove from browser.”
      4. Click “Remove.”
         
    3. Restart your browser.
    4. Install the NordVPN extension from your browser’s extension marketplace.
    5. Import your settings:
       
      1. Log into your NordVPN account (Nord Account).
      2. Click the cogwheel icon at the bottom-left to open “Settings.”
      3. Click “General.”
      4. Click “Restore your settings.”
      5. Select the file you downloaded when you backed up your settings at the start of the reinstallation process.
         
  • Try using the NordVPN extension on a different browser.

Additional tips

  • Make sure your device has a stable and active internet connection.
  • Wait a few minutes before trying to log in again.
  • Check if the issue occurs on other devices connected to the same network. If it does, try switching to a different network.
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